Consulting and project management for cloud contact center migrations.
Manhattan, NY
Joined July 2017
- Tweets617
- Following166
- Followers138
- Likes105
Cloudlinx - Contact Center Consulting retweeted
☁️ How do we help clients avoid the costliest mistakes while migrating to the cloud?
Here are some insights from our Chief Client Advocate, Kevin Sheehan.
#CCaaS #contactcenter #callcenter
Cloudlinx - Contact Center Consulting retweeted
For 70% of the RFPs that we've done, the vendor with the number one technology solution doesn't win the deal. This is because it's the agent experience that matters, it's how well the agents interact with that system that drives it.
#CCaaS #contactcenter #digitaltransformation
Cloudlinx - Contact Center Consulting retweeted
Frank Wassenbergh has 18 years of experience working with clients, using practical knowledge and willingness to build solutions and gain clients' trust in managing businesses and implementing technology.
bit.ly/3uj11Hs
#cloudmigration #CCaaS #contactcenter
Cloudlinx - Contact Center Consulting retweeted
.@Five9 CEO, @rowantrollope, named as one of the top 10 contact center influencers to follow by @UCToday and @robscott_uc! #ccaas #five9 #cx sprou.tt/1iAeIiLhFSa
Cloudlinx - Contact Center Consulting retweeted
Don't miss today's webinar with guest speaker Art Schoeller from @Forrester. Get the scoop on the latest #CCaaS trends.
⏰ 2pm ET
🔗 gsys.cx/3dzAjS9
Cloudlinx - Contact Center Consulting retweeted
.@Five9 has lowered the barriers to making #ConversationalAI part of your #Selfservice offering. If you're interested in #Chatbots #IntelligentAssistants #CCaaS join the conversation next month.
Join @InferenceSol, @opusresearch, and @anandc, EVP of Product Management and Design at Five9, to learn the “magic ingredients” for a modern contact center on August 12th! Register for the webinar now: bit.ly/3fxbgPZ
Cloudlinx - Contact Center Consulting retweeted
Top challenge for #ContactCenter shifting to post #COVID19 model? Insights fr @asapp Chris Arnold @Calabrio Tom Goodmanson @Televerde Toby Parrish @Verint @JenniferLSnell @paulstockford @EdifyCX @cameronweeks & Tim Montgomery of Alamo Cloud Solutions #cctr ow.ly/PtqM30qZYCI
Cloudlinx - Contact Center Consulting retweeted
#Gamification in the #contactcenter really works: Find out how to maximize #productivity and increase job satisfaction for remote employees via @Avaya bit.ly/3jNKogx #ExperiencesThatMatter
#ccaas #cpaas #ucaas #AI #gametech #callcenter #DigitalWorkplaceDay
Cloudlinx - Contact Center Consulting retweeted
Global leader in customer contact solutions, Zevas Communications, recently chose Five9 as the cloud solution for their centers around the world. David Cashman, Chief Commercial Officer of Zevas Communications, explains why: bit.ly/36iTrjT
Cloudlinx - Contact Center Consulting retweeted
Once upon a time, the contact center was simple. It was about three things: how quickly can we identify the customer, get them off the phone and what is this interaction going to cost us? But, now it’s 2020 and things are changing: bit.ly/3bsqbbr
Cloudlinx - Contact Center Consulting retweeted
"When we started out, it was all about 'how fast can we identify the customer and how quickly can we get them off the phone?" - Frank Wassenbergh, Managing Partner at @cloud_linx. Hear more on episode 44 of the #ThatsGeniusPodcast: apple.co/3fMYEVm
Cloudlinx - Contact Center Consulting retweeted
Thanks for joining us @cloud_linx! We're excited to continue this momentum together and are proud to have you as a partner.
Despite the rainout, we had a great time with our partner @Rapid_Scale at Yankee stadium last week where we learned about recent case studies and unique product solutions. They are a dedicated partner of Cloudlinx and a leading managed service provider in the marketplace.
