@Verint

The CX Automation Company. We help the world’s most iconic brands build enduring customer relationships by connecting work, data, & experiences.

 Global
verint.com/engage/
Joined January 2009
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10.1KMedia
AI agent assist tools help customer service reps work smarter by reducing effort, improving consistency, accelerating onboarding, and guiding better customer interactions. Discover 5 ways AI can support your teams: bit.ly/4sezmoY

5 Ways AI Agent Assist Tools Make Customer Service Reps' Jobs Easier

AI agent assist tools remove the manual work that wears reps down: context, knowledge searches, and after-call notes. See five ways to give time back.

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Automated QA can score up to 100% of customer interactions, but success depends on more than technology. Learn the 5 Cs of a successful automated QA program: Clarity, Criteria, Calibration, Coaching, and Cross-functional reach. bit.ly/4dyzcTk #CX #AI #ContactCenter

The 5 Cs of a Successful Automated QA Program

Automated quality assurance rests on five things: clarity, criteria, calibration, coaching, and cross-functional reach. Here is how to get each one right.

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IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment Click to read more: bit.ly/4yOfyev
Promotional image featuring a bold geometric design in blue and white. Text reads, "IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment." Verint logo is displayed at the bottom right.

ALT Promotional image featuring a bold geometric design in blue and white. Text reads, "IDC MarketScape Names Verint as a Leader in the 2026 Conversational Intelligence and Analytics Software Vendor Assessment." Verint logo is displayed at the bottom right.

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Read the blog to learn how contact center intelligence helps unlock more value from every interaction: verint.com/blog/contact-cent…

Nearly Every Contact Center Wants to Be a Value Center: Here's What's Stopping Them

Most contact centers want to be value centers, but data gets in the way. Learn how contact center intelligence turns interaction data into ROI.

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Better schedule adherence. Greater efficiency. Improved workforce performance. See how Securex leveraged Verint Workforce Management to increase schedule adherence and help optimize contact center operations: bit.ly/4AZlYJi
The image shows the Securex logo, consisting of the word "securex" in purple lowercase letters, with a stylized human figure extending from the letter "x". The background is blue with curved, wavy lines.

ALT The image shows the Securex logo, consisting of the word "securex" in purple lowercase letters, with a stylized human figure extending from the letter "x". The background is blue with curved, wavy lines.

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Every customer conversation contains valuable insights. Learn how conversational AI helps contact centers improve CX, increase efficiency, and uncover actionable insights across customer interactions. Read more: bit.ly/4yavGpv #ConversationalAI #CX #ContactCenter

Conversational AI in the Contact Center: How It Works and How to Get It Right

Learn how conversational AI works in the contact center, how to measure it, design efficient agent handoffs, and deploy it for faster business outcomes.

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Manchester City Council achieved a 58% shift to online service delivery with Verint, helping create simpler, more convenient experiences for residents while modernizing citizen engagement. Read the story: bit.ly/46QUesu
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Real-time coaching is getting smarter. Learn how Verint Agentic Coaching helps organizations deliver personalized guidance, improve contact center agent performance, and drive better customer experiences. Read more: verint.com/blog/real-time-ag… #AgenticAI #CX

Verint Agentic Coaching Sets Sights on Some of the Contact Center’s Biggest Challenges

See how Verint Agentic Coaching delivers real-time agent assist: live coaching, knowledge, and agentic AI in one pane to cut handle time and lift CSAT.

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Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology Click to read more: bit.ly/4ylENVb
Image of a press release with a blue and grey background. The text reads, "Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology." The Verint logo is at the bottom right.

ALT Image of a press release with a blue and grey background. The text reads, "Verint Named a Leader Across Four 2026 ISG Buyers Guide Evaluations for CX Technology." The Verint logo is at the bottom right.

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AI isn't failing in contact centers. Fragmented automation is. New research shows the biggest gains come from automating the entire customer interaction, from self-service to agent assistance and everything in between. Read more: bit.ly/4xHC1bB #AI #CX #ContactCenter
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Proud to celebrate two CONAREC 2026 wins for Verint: 🏆 Feedback Software / Client Opinion and 🏆 Speech & Interaction Analytics. Thanks to our customers, partners, and team members for helping turn customer insights into better experiences. #CONAREC2026 #CX #Verint
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AI success isn't about promises. It's about results. Attend “The AI Reality Check: From Promises to P&L Outcomes,” Wednesday, September 30 at 1 p.m., to learn how organizations are turning AI investments into measurable business impact and P&L outcomes. bit.ly/3UTctL5
The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

ALT The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

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Customer feedback fuels better experiences. See how German e-commerce retailer OTTO used Verint Voice of the Customer to turn customer insights into action, helping enhance its e-commerce experience and better understand customer needs: bit.ly/4yLxO7Z
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Every customer interaction tells a story. The organizations that turn those conversations into actionable insights gain a competitive edge. Discover why interaction data is emerging as one of the most valuable assets in CX: verint.com/blog/customer-con…

Customer Conversation Analytics: Why Conversation Data Is Your Most Valuable CX Asset

Customer conversation analytics turns everyday calls and chats into revenue. See the Metrigy research and the real AI results behind it.

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AI success isn't about promises. It's about results. Attend “The AI Reality Check: From Promises to P&L Outcomes,” Wednesday, September 30 at 1 p.m., to learn how organizations are turning AI investments into measurable business impact and P&L outcomes. bit.ly/3UTctL5
The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

ALT The image is a promotional poster for a Verint event titled "The AI Reality Check: From Promises to P&L Outcomes," occurring on Wednesday, September 30th, at 1pm ET. The event is presented by Kelly Koelliker, VP of Content Marketing at Verint, and Harry Rollason, Sr. Director of Content Marketing at Verint. Their photos are displayed alongside their names and titles. A blue abstract pattern is featured on the right side of the poster.

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Aegon transformed back-office operations with Verint Workforce Management, achieving a 41-point NPS increase, 38% lower overtime spend, and 22% fewer complaints. See how: bit.ly/4dyjcAq
The image features the Aegon logo, displaying a black square with colored vertical bars next to the word "aegon" in lowercase letters, all against a blue gradient background.

ALT The image features the Aegon logo, displaying a black square with colored vertical bars next to the word "aegon" in lowercase letters, all against a blue gradient background.

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Most contact center coaching happens after the fact. AI-powered quality and automated coaching help teams act on early warning signs before issues escalate. Learn 5 key outcomes and 4 questions to ask when evaluating solutions: bit.ly/4dyarq2

Your Call Center Coaching Program Is a Fire Report. It Should Be a Smoke Detector.

Most call center coaching reports the fire after it burns. See 5 outcomes AI-powered quality and automated agent coaching deliver in the contact center.

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The contact center is leading the way in turning AI into real business outcomes. Discover the key success factors behind contact center AI and how organizations can use those lessons to improve AI initiatives across the business. Read the blog: bit.ly/4xzWsIx

Why CX Operations and the Contact Center are the Place for Your Company’s AI Investment

MIT found 95% of enterprise AI pilots deliver no P&L impact. Learn why AI projects fail, and why the contact center is the lowest-risk place to start.

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Greater schedule flexibility. Lower attrition. Less administrative burden. See how Serco used Verint TimeFlex Bot to empower agents, improve job satisfaction, and reduce workforce planner workload by 30%. Read the case study: bit.ly/4zHOmii
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Capitec Bank is improving workforce agility with Verint. - Scheduling time cut from 4 hours to 15 minutes/week - Short planning reduced by 78% - $55K/month saved in overtime administration Read the case study: bit.ly/4gopTHo
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