@Avaya

Avaya cares about connection: we help global organizations transform contact centers from a surface-level interaction tool to a center for customer connection.

Morristown, NJ
Joined January 2009
Avaya Gov Cloud supports public service across cloud, hybrid, & on-premises environments, with FedRAMP Certified, Class C (Moderate), Rev. 5 offering & more; providing proven scale for secure government communications. Visit our website to request a demo: avaya.com/en/solutions/gover…
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In enterprise AI, raw power means nothing without control. Models provide intelligence, but the harness provides governance, context, and scale. Learn why the AI harness matters more than the model: avaya.com/en/blogs/the-harne…
🤖 Made with AI
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Learn about key platform enhancements, upcoming capabilities, and Avaya's ongoing commitment to the Aura roadmap. Watch the on-demand session to discover how to maximize your current investment while preparing for future evolution: events.avaya.com/gl-webinar-…
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On-prem isn't legacy—it's evolving. Join our experts on Wednesday for Session 3: "Modernization: The On-Premise Experience." See how Avaya Infinity® brings cloud-level AI & Azure Local hyperscaling directly to your environment. Register: avaya.com/en/about-avaya/eve…
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Discover how enterprises like @The_Hanover & @Conduent are speeding up contact center modernization with Avaya Infinity & Avaya Nexus. Read key takeaways from our 2026 U.S. Journeys with Avaya roadshow: avaya.com/en/newsroom/2026/j…
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By connecting systems through MCP, Avaya Infinity can activate context across the customer journey and scale AI without vendor lock-in. Request a demo today to learn how Avaya Infinity can give your organization the platform it needs: avaya.com/en/products/infini…
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Dashboards tell you what happened in your contact center. But do you know why? Avaya Infinity® connects live CX context with enterprise data to turn reactive service into predictive care. Request a personalized demo: avaya.com/en/products/infini…
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When security, compliance, and operational control are non-negotiable, a general-purpose platform is not enough for regulated industries. Watch our on-demand webinar to learn the 5 core benefits of Avaya Nexus™: events.avaya.com/gl-iaug-web…
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Enterprise collaboration is moving to the cloud, but critical voice operates under different rules. Avaya Nexus sets the standard for mission-critical voice with zero-downtime resilience, hardened security, and AI readiness. Request a demo: avaya.com/en/products/nexus-…
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Instead of learning how to talk to technology, what if technology understood you? Discover how Avaya Ada uses grounded conversational AI to transform enterprise support—handling ~12k interactions weekly. Read the blog: avaya.com/en/blogs/conversat…
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Think full cloud migration is the only path to modern CX? The data disagrees. Frost & Sullivan finds 32% of orgs choose a hybrid architecture for better data sovereignty, compliance, and control. See why "Native Hybrid" is leading the way: avaya.com/en/registration/fr…
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This webinar session shows just how simple it is to map out and launch new workflows on the low-code/no-code Avaya Infinity platform, giving your team the necessary tools to innovate at speed. Watch the on-demand session: events.avaya.com/gl-wb-avaya…
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Modern CX requires balancing smart AI tools with operational stability. Enterprise CCaaS allows contact centers to integrate AI & omnichannel routing using flexible hybrid deployments—without risking uptime. Explore modern CCaaS strategies: avaya.com/en/insights/what-i…
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Evaluating government cloud communications providers requires looking beyond top-level credentials. Read our latest blog to learn how to evaluate workload security, true continuity, and hybrid modernization for public sector agencies: avaya.com/en/blogs/how-to-ev…
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A complete system overhaul isn't the only path to modern CX. Join our experts on Wednesday for Session 2 of our live demo. See how a hybrid approach with Avaya Infinity® lets you layer on advanced AI while protecting your current setup. Register: avaya.com/en/about-avaya/eve…
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AI is only as effective as the conversations it can participate in. Avaya CTO David Funck shares why true enterprise AI value relies on context, orchestration, and seamless human-AI collaboration. Read in Business Reporter: business-reporter.co.uk/cust…
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Next stop on the Journeys with Avaya global roadshow: Chicago! We're bringing together regional CX executives, IT strategists, and industry partners for an event focused on pragmatic digital transformation. Visit our website to register today: events.avaya.com/journeys-20…
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The goal of AI shouldn't be to replace your agents—it should be to empower them. With the Tandem Care model on Avaya Infinity®, AI handles the complex backend processes so your agents can focus on the people. See how to coordinate your team: avaya.com/en/products/infini…
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Avaya has integrated @cresta AI Agent into Avaya Infinity using WebSockets to deliver sub-second latency, natural voice interactions, and seamless live-agent handoffs with context-rich summaries. Read the blog for a technical overview: avaya.com/en/blogs/bringing-…
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How does enterprise AI evolve beyond basic chatbots? Avaya CTO David Funck sat down with @UKTechNews to discuss agentic AI, open platforms, and operational empathy in CX. Read the full interview: uktechnews.co.uk/2026/08/11/…
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