@MmeFab

Smiling's my favorite!

 Seattle, WA
serviceinnovation.org
Joined July 2007
  • Tweets433
  • Following376
  • Followers199
51Media
This…takes a lot of things I love and turns them into an actual horror film.
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😍 HT @knowledgebird!!!
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In case you need #teenagerprotips in your life, this one is a pretty good one.
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Testing new badging from @KCSAcademy - it is a privilege & a joy to be a #KCS Certified Trainer and I can't believe it's been 3 years! credly.com/badges/93e4a7b5-a…

KCS v6 Trainer Certification was issued by Consortium for Service Innovation to Kelly Murray.

The holder of this credential has a deep and thorough understanding of Knowledge-Centered Service (KCS). They have demonstrated that they can effectively train students on best practices for deploy...

credly.com
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National Weather Service
@NWS21 Dec 2021
The Winter Solstice is today at 10:59am Eastern. What's the best part of the #WinterSolstice? How about that daylight will now start increasing for the next 6 months? Read more about astronomical seasons and how they differ from meteorological ones here: ncei.noaa.gov/news/meteorolo…
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“ESP does not work. Don’t expect #KCS coaches to know or remember it all.” -@MKCadena on maximizing success with coaching. 😆 Coaches need care & clarity!
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So thrilled to work on this Nurturing an Adaptive Workforce project with @MelissaLBurch @Laurelpoertner @dbkayanda @VectorBN @slerner20 and @Sara_inquirer. Feedback welcome!
Consortium for Service Innovation@CSInnovation1 Nov 2021
Are you trying to retain, interview, hire, lead, or work with talented people in a rapidly changing, complex environment? We love to publicly publish resources that are too good not to share! 𝗡𝘂𝗿𝘁𝘂𝗿𝗶𝗻𝗴 𝗮𝗻 𝗔𝗱𝗮𝗽𝘁𝗶𝘃𝗲 𝗪𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲: library.serviceinnovation.or…

Nurturing an Adaptive Workforce

For folks who are retaining, interviewing, hiring, leading, and working with talented people in a rapidly changing, complex environment.

library.serviceinnovation.org
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Last selfie is you on the outside. Last saved meme is you on the inside. #accurate
What does KCS look like outside Customer Support? Jill McCormack and Melissa Leslie from @ParsonsCorp will share their #KCS adoption story for IT, HR, Facilities, Security, and more. October 20 @ 8-9am Pacific. thekcsacademy.net/event/kcs-…
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First link is a quick look at what we were up to last week (aka the best week of the year)! Join us tomorrow for the full recap. #KCS #IntelligentSwarming #oldfriends #newfriends
Consortium for Service Innovation@CSInnovation6 Oct 2021
3 minutes of takeaways = youtu.be/gAOVfsJugwI MORE takeaways = serviceinnovation.org/event/… THANK YOU to our presenters! Michelle Pelletier, @Laurelpoertner, @MelissaLBurch, @pmaranin, @christina @ChristinaRoosen, @mchinn, and @Caitlinfrost.

Member Summit 2021 Takeaways

Reimagine service excellence with us: https://www.serviceinnovation...

youtube.com
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I’m rejecting the career ladder metaphor in favor of the career river. Here’s why: 1. The ultimate goal of the career ladder is: reach the top. The ultimate goal of the career river is: reach your ocean - a thriving, wide-open ecosystem fed by other rivers to explore. /
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To our past, present, and future Members: THANK YOU "Collective innovation is not for the faint of heart. It takes trial and error, perseverance, an open mind, and ongoing collaboration. You are unwilling to settle for the status quo." Read the rest: lnkd.in/gPmV7k3r

LinkedIn

This link will take you to a page that’s not on LinkedIn

lnkd.in
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New summer tradition: season tickets for @SeattleCascades #SeattleTempest #AUDL #frisbee #sasquatch #boyfriendmaterial
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.@cascio introduced me to “wet bulb temperature” earlier this month. This is important. slate.com/technology/2021/07…

When Will It Get Too Hot for the Body to Survive?

We don’t call it “global warming” anymore, but the globe is definitely warming.

slate.com
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BREAKING NEWS: we’re so excited to welcome @Sara_inquirer to the Consortium staff! serviceinnovation.org/welcom…

Welcome Sara Feldman - Consortium for Service Innovation

We are pleased to announce that Sara Feldman will be joining the staff of the Consortium for Service Innovation on July 12, 2021 as the Director of Member

serviceinnovation.org
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TIL: “cultivating a curious and open attitude toward whatever is going on around you helps reduce physical & psychological symptoms of anxiety” outsideonline.com/2423015/80…
Succinct! Actionable! Universally applicable! This article should really be titled “How to set a new employee up for long-term success.” #leadership
Jeff Haden@jeff_haden10 May 2021
Here's How Google Knows in Less Than 5 Minutes if a New Employee Will Get Off to the Perfect Start inc.com/jeff-haden/heres-how… @Inc

Here's How Google Knows in Less Than 5 Minutes if a New Employee Will Get Off to the Perfect Start

Oddly enough, the difference lies in what the manager does--not the employee.

inc.com
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“Gratitude is a radical act in a society driven by consumption.” Gratitude encourages understanding of - and relationship with - the world as a gift. #SALKimmerer
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Kelly Murray retweeted
Monique Cadena@MKCadena19 Apr 2021
You don’t want to miss this! Can’t wait to hear @bassman507 talk about @QuestExperts SKDE program #kcs #km
KCS In Action@KCSinAction19 Apr 2021
What’s a Social Knowledge Domain Expert? Join @Quest’s Jorge Carrasco on Tue 27 April at 10 am PDT to find out. #KCS thekcsacademy.net/event/kcs-…
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So grateful for the writing of @BlairBraverman; HIGHLY RECOMMEND her book, this article, and the pups on her timeline!
Outside Magazine
@outsidemagazine16 Apr 2021
When a woman's solo backpacking drove a wedge in her relationship with her boyfriend, she reached out to our Tough Love columnist @blairbraverman for advice. Braverman didn't mince words. trib.al/GTE6Wol
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