Figuring things out @ one interaction at a time
Irvine, CA
Joined October 2009
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Brad Smith retweeted
I finally made an author website. I feel certain there are typos and mistakes, but I still kinda like it. Now I need something published to post on it.
AbigailAllaine.com
Prizes and inspiration await! #AAdvantage40th #giveaway Rules: bit.ly/31cWRDc aadvantage40th.com/ lets' do this!
Honoring RBG here in Irvine, CA. We will always remember and be thankful. @womensmarch #ProtectTheCourts #RBG #RBGRIP
It is indeed a different world on the other side of the Pacific - look how serious a society can work together to stop COVID19 spread
There is nothing really to loose at this point and I firmly believe only the most Human and Authentic Brands will ultimately strive and prosper in this post COVID world #CXstrategy
It’s the perfect time for introspection and centering around their brand promises, their Northstar and time to re-imagine the company, it’s business models, it’s GTM channels, it’s employee experience as we come out of this storm sometime in Q3.
Each business should go back and look at their Q42019/Q12020 Strategic and Tactical business goals and reassess if they are still relevant.
Just attended a TribeCX.com zoom hosted by David Hicks - Building on David’s point about a “Once in a Business Lifetime” chance to hit the reset button -
Thanks for the conversation Julie - Always happy to talk CX Shop with a Pro like you!!!
@VectorBN Brad Smith’s dream? Be an astronaut. He met Allan Shepard & Neil Armstrong, found out he’s colorblind, gave the go/no-go to shuttle missions, went tech, & is the most interesting Cust Exp(CX) Expert ever! Listen in. @csuiteradio julieroehm.com/conversationa…
Look at this as an opportunity to show up as an elevated company whose foundation for decision-making is trust and respect for lives – for honoring the humans at the end of your decisions. #customerexperience #coronavirus customerbliss.com/in-this-ti… via @jeannebliss
Thanks Gabe for the profile write up - Next Merit Badge CX-Pandemic-Recovery-Badge #WeAreInThisTogether
Where do you go after you help put people into space? Into the disruptive and unpredictable world of #CX! Read how the career of CXPA Board Member Brad Smith lifted off and what he learned along the way in this week’s blog bit.ly/2w8GqvO. #CXPA #WednesdayWisdom @vectorbn
thanks for sharing Silvia
This is by far the best read on #covid19 #coronavirus, with a list of suggestions of what should be done, and an important reminder that at the number of cases/population that we see in most Western countries, Whuan was already in lockdown. medium.com/@tomaspueyo/coron…
ZAPPOS TOUR TIME 😀. Listening to Rob Siefker Sr Dir of cust loyalty -15yr Vet @ Happiness Factory. #tcbCX best of luck with the wedding !!! – at Las Vegas, NV
Listening to Tom from USAA kickstart the ultimate CX conference and preach the CX gospel #TCBCX
