@MKCadena

Consortium Innovator | Always looking for ways to improve employee and customer experiences.

Joined August 2010
  • Tweets176
  • Following110
  • Followers108
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Check out my latest article: What Ethical Basketball Reveals About Leadership and Integrity linkedin.com/pulse/what-ethi… via @LinkedIn #hoopsday #LeadershipDevelopment

What "Ethical Basketball" Reveals About Leadership and Integrity

I'm a huge Denver Nuggets fan. I'm a native Denver girl, and our team happens to have the best basketball player in the world, Nikola Jokić.

linkedin.com
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Check out my latest article: People Practices: The AI Advantage Nobody is Talking About linkedin.com/pulse/people-pr… via @LinkedIn

People Practices: The AI Advantage Nobody's Talking About

Your AI is only as smart as your worst habits. Everyone's racing to adopt AI, but the conversations worth having aren't about models.

linkedin.com
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Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!
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“KCS VIBE FOR LIFE” 🎉 @MmeFab I will be waiting for the song to come out.
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Monique Cadena retweeted
asponline@asponline215 Apr 2022
ASP Best Support Websites of 2022 - eepurl.com/hZLjqD
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Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers. #winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement serviceinnovation.org/event/…

Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration - Consor...

Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.

serviceinnovation.org
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If #KCS has been on your mind, your curious, or want to know what the hype is about… You need to sign up for this! I’m a big fan of DBKAY & ASSOCIATES! #kcsleaders #recommendation #knowledge #km
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Lots of action so far this year! ✅ Community News ✅ New Members ✅ Public Event Recordings and Recaps ✅ Member-Only Event Recordings and Resources ✅ Behind The Scenes serviceinnovation.org/q1-202…

Q1 2022 Recap: Exciting Community Updates, Momentum for KCS and Intelligent Swarming - Consortium...

As we passed the 2 year anniversary of our sudden shift to virtual, our community continues to show up with passion, collaborate across companies, and

serviceinnovation.org
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Take advantage of learning from the great @dbkayanda !!
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Ping Identity is looking for Senior Cloud Identity Engineer. Learn more or Jobvite a friend. jobs.jobvite.com/pingidentit…
Please joins us on April 14 to learn the fundamentals of #IntelligentSwarming and how it can benefit your organization! serviceinnovation.org/event/…

Intelligent Swarming 101: Better Customer Support Through Smarter Internal Collaboration - Consor...

Intelligent Swarming is a smarter way to organize people and work, unlocking the full potential of an organization.

serviceinnovation.org
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Our top KDE loved this class! I highly recommend it! #KCS #selfservice #KDE #digitalsupport
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If you missed this- you missed out! Our crew representing! I hope you registered (you’ll get the recording). If not, but your a Consortium member check the wiki!
KCS In Action@KCSinAction23 Feb 2022
Replying to @ChristinaRoosen
@ChristinaRoosen & Laurence Leccia present how Knowledge Domain Experts @Akamai use information about the use of the knowledge base to improve it. February 24 @ 8-9 am Pacific thekcsacademy.net/event/kcs-…
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Is #KCS more about tools and technology or people and process? Obviously that's a trick question because you should already know the answer! But you can hear Director of Member Engagement @Sara_inquirer chat about that and more on this @Pioneer_KS podcast.
Real KM Magazine@realkmmag5 Jan 2022
Because You Need to Know – Content, customer engagement, CRM, and KCS with Sara Feldman @Sara_inquirer With thanks to @Pioneer_KS realkm.com/2022/01/05/becaus… #km #kmers #knowledgemanagement #customerexperience #customerengagement #KCS #CRM

Because You Need to Know – Sara Feldman

Content, customer engagement, CRM, and KCS with Sara Feldman.

realkm.com
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Monique Cadena retweeted
KCS In Action@KCSinAction16 Nov 2021
“#KCS coaches do want to continue to grow and quite often move on from their current position. Make sure to have a plan to train new coaches.” - Cheryl Wickwire
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Monique Cadena retweeted
KCS In Action@KCSinAction16 Nov 2021
Happening now! @acdntlpoet @MKCadena and @MsNudelman describing their #KCS coaching programs thekcsacademy.net/event/kcs-…
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Monique Cadena retweeted
Kelly Murray@MmeFab16 Nov 2021
“ESP does not work. Don’t expect #KCS coaches to know or remember it all.” -@MKCadena on maximizing success with coaching. 😆 Coaches need care & clarity!
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Our 2021 Virtual Member Summit is only 4 weeks from today! 🎉 serviceinnovation.org/event/…

Virtual Member Summit 2021 - Consortium for Service Innovation

Join us virtually to explore ways to nurture an environment where adaptive people thrive. This event is open to Consortium Members only.

serviceinnovation.org
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We are thrilled to welcome @yext as the newest Member of the Consortium for Service Innovation! serviceinnovation.org/curren…
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Monique Cadena retweeted
KCS In Action@KCSinAction6 May 2021
Learn how Veritas delivers on-demand #KCS reporting at the next KCS in Action call: Tue May 25 at 8 am PT thekcsacademy.net/event/kcs-…
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