Online customer experience strategy, management - peer-to-peer community and social care architect - and music lover. Views: my own
Central Florida
Joined February 2009
- Tweets343
- Following163
- Followers159
- Likes168
Ohio gives historical status to building that once housed internet service pioneer CompuServe news.wosu.org/2023-12-21/ohi…
Matt Chinn retweeted
He Was Johnny Rotten. Then He Was a Loving Caregiver for His Wife - AARP Bulletin apple.news/A5YcxmSNgSDeereav…
ATTENTION: @AARPFoundation is in 6th place to win an Anthem Community Voice Award! 👏 Rally the troops to celebrate now!: celebrate.anthemawards.com/P… #AnthemAwards
Matt Chinn retweeted
Original MTV VJs @MarthaQuinn, @AlanHunterMTV and @goodymade take a trip down memory lane to relive and share secrets from the best ’80s music videos.
Want more MTV? Look back at how the channel changed the world: spr.ly/6010yrIhQ
Fantastic insights from Vivi on how AARP's Consumer Care org positions itself to be a "Wise Friend" and "Fierce Defender"! Listen now...
Join a special #GivingTuesday edition of #OnBrand! Host @SarahGraciously explores the heart of #CX for @AARP w/ @vivianampm, who leads the strategy execution for their new digital Help Center.
Learn how they're creating meaningful experiences: okt.to/DJ1aNK
The world's first 3D-printed neighborhood is being built in Mexico for families living on $3 a day - CNN cnn.com/2019/12/12/business/… – at Clermont, FL
Matt Chinn retweeted
It should be called Customer Transaction Management! 😏
This quoted post is unavailable.
Matt Chinn retweeted
#Customer #communications will only get more complex in the months & years ahead. How can contact centers keep up? Download the CCW Market Study: The Future of the #ContactCenter in 2019 to find out. bddy.me/2WhEyJ2 @CCW_Digital
Will be watching how this plays out.....thepointsguy.com: JetBlue Founder’s New Airline Won’t Have Customer Service.
thepointsguy.com/news/moxy-c…
via @GoogleNews
Matt Chinn retweeted
Very pleased to hear that the emerging theme at #soccnx this week is #integration. The #digitalworkplace badly needs a user experience that is more holistic + connects people, #apps, and #data together seamlessly to achieve designed and emergent outcomes.
#ESN #intranet #wx #cio – at Reston, VA
Matt Chinn retweeted
Perhaps marketing, support, social, events, and communications should all be under a community department.
All the ways you interact with your people. All community.
Getting Social in the Enterprise: Seven Things to Get Your Head Around linkedin.com/pulse/getting-s…
Matt Chinn retweeted
If Congress doesn't act before the end of the year, Medicare will be hit with an automatic $25 billion cut in 2018 alone.
Take action: Contact your legislators today and demand they pledge to #ProtectMedicare: action.aarp.org/ProtectMedic…
“Why AARP has an entire team dedicated to answering Facebook comments” by @simonowens blog.markgrowth.com/why-aarp…
Matt Chinn retweeted
Differentiating Between Social Media Management and Community Management ow.ly/rPAb30eJ2iJ