Non-profit alliance of customer-centric companies doing R&D on customer engagement. Always looking for a few good thinkers. Tweets by @Sara_inquirer & @mmefab
BOS, SEA, DEN, LAS
Joined March 2012
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Consortium for Service Innovation retweeted
ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide!
Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members.
Recommended viewing for anyone on any part of a #KCS journey!
youtu.be/7bwS01n7POA
Consortium for Service Innovation retweeted
KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap.
Public Virtual Event, November 17, 8-9am Pacific
serviceinnovation.org/event/…
Consortium for Service Innovation retweeted
Thanks to this team of @CSInnovation Members for leading a great convo!
Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys.
Summary of changes + recording: serviceinnovation.org/kcs-v6…
No such thing as too much knowledge!
We love seeing the new logo out and about 😍
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Consortium for Service Innovation retweeted
We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide!
--A summary of changes: serviceinnovation.org/kcs-v6…
--Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes!
serviceinnovation.org/event/…
Consortium for Service Innovation retweeted
Community Announcement!
Along with the new look for @CSInnovation, the KCS Academy name has been retired.
We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*
We are incredibly excited to announce the launch of our BRAND NEW website, along with a new logo -- 30 years in the making!
lnkd.in/gP7xkpFd
We are thrilled to share this new look on our redesigned website and looking forward to what the next 30 years will bring!
The world has changed dramatically since we got started in 1992 (there were only 10 websites at the time!), but one thing has not changed:
We are a community of passionate, thoughtful people coming together to challenge the status quo and looking to the future of engagement.
HUGE thanks to our partners behind the scenes on this massive project: @MRWweb for all things #Wordpress and @weihercreative for all things #graphicdesign. We could not have accomplished this without you 🙌
English is cool and all 😂
@proaccessio we appreciate everything you do to help more global folks experience the benefits of #KCS! 🙌
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We shared some big news yesterday... we have a new look! Please meet our new logo and you can look forward to a brand new website launching next week!
Meet our Member Summit 2022 presenters! Learn from these experts + the always-insightful Open Space sessions where all attendees contribute to the agenda...
Virtual Member Summit Sep 27-29: serviceinnovation.org/event/…
Public Member Summit Recap Oct 6: serviceinnovation.org/event/…
We're looking forward to learning from Members at @pingidentity, @Akamai, DB Kay & Associates, @F5, @SmarshInc, @thermosci, @Novavax, @PAR_Tech, @NetApp, and more.
PLUS in case you missed the memo, there will be some exciting announcements!
Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!
Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors!
serviceinnovation.org/q2-202…
Consortium for Service Innovation retweeted
Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS!
Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org.
serviceinnovation.org/event/…
Are you currently #hiring or #OpenToWork? Then #NurturingAnAdaptiveWorkforce could be for you!
Bonus: Good employee experiences create good customer experiences.
library.serviceinnovation.or…
Consortium for Service Innovation retweeted
How can you leverage voice of your customer at each touchpoint to create better product experiences?
Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more!
serviceinnovation.org/event/…
Consortium for Service Innovation retweeted
Best Practices for #KCS Success @tylertech
May 26, 8-9 am Pacific
✅Improving findability
✅Coaching for success
✅Delivering relevant knowledge across the organization
serviceinnovation.org/event/…
