Knowledge-Centered Service (KCS) case studies, deep dives, and valuable practitioner experience | Tweets by @mmefab & @Sara_inquirer
BOS, SEA, DFW, LAS
Joined June 2011
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ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide!
Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members.
Recommended viewing for anyone on any part of a #KCS journey!
youtu.be/7bwS01n7POA
KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap.
Public Virtual Event, November 17, 8-9am Pacific
serviceinnovation.org/event/…
Thanks to this team of @CSInnovation Members for leading a great convo!
Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys.
Summary of changes + recording: serviceinnovation.org/kcs-v6…
We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide!
--A summary of changes: serviceinnovation.org/kcs-v6…
--Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes!
serviceinnovation.org/event/…
Community Announcement!
Along with the new look for @CSInnovation, the KCS Academy name has been retired.
We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*
We invite you to check out our upcoming public events to engage with other #KCS enthusiasts:
serviceinnovation.org/events…
For KCS training and certification, the Consortium for Service Innovation has always been the only authorized certifying body for KCS®: serviceinnovation.org/kcs/kc…
KCS In Action retweeted
Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors!
serviceinnovation.org/q2-202…
Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS!
Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org.
serviceinnovation.org/event/…
KCS In Action retweeted
Although considerable time, money, & effort go into periodically soliciting customer feedback, companies don't fully capitalize on the heaps of collected data. Sounds similar?
Then our upcoming webinar with @GEOTAB is a must-attend. 👉bit.ly/3LmhiC4👈
@KCSAcademy
How can you leverage voice of your customer at each touchpoint to create better product experiences?
Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more!
serviceinnovation.org/event/…
KCS In Action retweeted
Backed up last weeks Fundamentals Certification with the full KCS v6 Practices Certification ✌️ from @KCSAcademy #kcs credly.com/badges/bb840cf1-d…
Best Practices for #KCS Success @tylertech
May 26, 8-9 am Pacific
✅Improving findability
✅Coaching for success
✅Delivering relevant knowledge across the organization
serviceinnovation.org/event/…
KCS In Action retweeted
Verified for KCS v6 Fundamentals from @KCSAcademy.
KCS v6 Practices Certification up next ✌️ credly.com/badges/b7f50f3c-4…
Coming up on April 28 with KCS v6 Aligned vendor, @yext!
thekcsacademy.net/event/kcs-…
We shared exciting #IntelligentSwarming updates last week! We have it all covered in the @CSInnovation blog, including a recording of the Intelligent Swarming 101 presentation.
Below is a short snippet about the premise and why Intelligent Swarming is so powerful.
Summary + full recording + additional resources: serviceinnovation.org/intell…
KCS In Action retweeted
🏆 We're proud to share our @KCSAcademy v6 Aligned designation for Yext Support Answers technology!
This designation is granted to companies that offer customer support tools aligning with KCS® v6 best practices. yex.tt/3uWOACI
KCS In Action retweeted
Are you still using Tiers (or other escalation workflows) within your Support Team? There's a better way that benefits your business, employees, and your customers.
#winwinwin #collaboration #customersupport #customerservice #EmployeeEngagement
serviceinnovation.org/event/…
Summary and recording posted! Padma Sai Prasad of @NetApp delivered a thorough review of how they handle the #KCS Evolve Loop.
Click through for bonus chat highlights where the NetApp team shared TONS of extra details.
thekcsacademy.net/2022/04/kc…
KCS In Action retweeted
Lots of action so far this year!
✅ Community News
✅ New Members
✅ Public Event Recordings and Recaps
✅ Member-Only Event Recordings and Resources
✅ Behind The Scenes
serviceinnovation.org/q1-202…
