@echoai

Echo AI is a Generative Conversation Intelligence platform that deeply analyzes customer conversations and turns them into insights & actions that drive growth.

 San Francisco, CA
echoai.com
Joined January 2016
  • Tweets434
  • Following78
  • Followers1.3K
204Media
EchoAI is building an AI-powered conversation intelligence platform that turns customer conversations into powerful insights. Learn more about @echoai's story and why they chose to partner with AssemblyAI here:
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Echo AI retweeted
Manav@manavbs12 Oct 2022
There are over 1000+ tools for B2B Sales Teams. But with shrinking sales budget, it is important for Sales Leaders to know which are some of the tools they should definitely invest in. Here are the 6 special ones that stand out, above the rest.
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Replying to @echoai
@GetPathlight Congrats on being named on @Comparably's Top 100 list for Best Work-Life Balance in 2022, as rated by your employees. #ComparablyAwards businessinsider.com/comparab…
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Echo AI retweeted
Echo AI@echoai26 Sep 2022
Working in customer service can lead to some real horror stories 😱 We want to hear them! Be a part of the upcoming spooky season and submit your customer service horror story below! Anonymously submit here: hubs.la/Q01nfXf10
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Zooming into Agent Performance with Janelle Raney @jraney #CMO Chief Marketing Officer of @GetPathlight #Podcast by #TalkingHeadz @TalkingPointz - where @DaveMichels & @EvanKirstel interview key #enterprise leaders and innovators. bit.ly/359izLk #5G #CIO #CTO #CEO
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Follow These 6 Tips to Boost Success of Your Customer Experience Program cmswire.com/customer-experie… #cx #custserv #custexp

Follow These 6 Tips to Boost Success of Your Customer Experience Program

For strong customer experience, you must constantly demonstrate value. But are you measuring, and responding, in the right ways?

cmswire.com
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Build a supportive agent experience to drive more positive outcomes for customers. Great insights from CMSWire: sprou.tt/1lbXSu7ciwj
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There is a massive opportunity to differentiate & rapidly gain marketshare by simply providing good customer service
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I respect good customer service.💯
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How to Provide a Remarkable Digital Customer Experience: ow.ly/PJNq50JT5os
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"One of the key differentiators in the small business space is customer experience. Embedded finance can be a differentiator. If an SMB offers an experience that makes it easier to interact with that business, to spend money to work with the business. That's a differentiator."
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Echo AI retweeted
Shep Hyken
@Hyken6 Jul 2022
"Satisfying your customers is not enough. Satisfied customers are not loyal customers." Satisfactory is a rating. Loyalty is an emotion. Connect with your customers on an emotional level to move them beyond being "just satisfied."
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The link between employee experience and customer experience #EmployeeExperience via twinybots.ch techtarget.com/searchcustome…
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Hearing from Jonathan Hall (@stitchfix) and @KwameKvamme ( @GetPathlight) about gaining efficiencies in the contact center - saved managers about 30% of their time. #CCWVegas
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Excited to be sponsoring #Zendeskrelate today! Visit our team at the virtual booth. ⁦@GetPathlight⁩ ⁦@KwameKvamme⁩
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Putting #AI to work for #CX and sales in 2022 ⁦@GetPathlight⁩ #EC22 venturebeat.com/2022/02/24/p…

Putting AI to work for CX and sales in 2022

In sales, AI is often touted as the new way to forecast and drive results. While it sounds good, you can’t throw AI at just any problem.

venturebeat.com
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A Look At 2021: The Need For Resilience In The Workplace hubs.li/Q013Xz8s0 Written by @kwamekvamme of @getpathlight
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New #crmxchange interview w/ Alexander Kvamme, CEO, @GetPathlight - Read How Pathlight Helps Businesses Set Real-World Goals to Enable Frontline Personnel to Perform at Optimal Levels bit.ly/331U03Z
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"Healthscores, Mini Goals, and Contests empowered employees to manage themselves. They open Pathlight everyday." - Renee Dawkins, Alpha Foundations @GetPathlight @CCW_Digital #CCWNashville #ContactCenterWeek
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Excited to hear from Ramon Icasiano and Renee Dawkins talking about how to Supercharge CX Teams During Times of Turmoil at 10:30 in Grandhall ABC Main Stage @GetPathlight @CCW_Digital #CCWNashville #CustomerContactWeek #CXLeadership
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