We're thrilled to be included in @forrester 's latest report on how #contactcenter leaders can chart their course in the genAI-augmented era. Read more on key trends and findings on high ROI use cases: bit.ly/3zOKyRX

Big news: we've been acquired by @Calabrio ! We're thrilled to join forces and bring AI innovation to new heights in the #contactcenter Read more: echoai.com/resources/echo-ai…

It’s official: the Gartner Cool Vendors for Customer Service & Support list is out, and we made the cut. 😎 Learn more about our technology and why we were named a Cool Vendor on our blog: echoai.com/resources/echo-ai…

Forrester's report highlights post-call summarization as a top genAI use case with clear ROI. Echo AI converts unstructured conversations into structured data, helping centers understand churn drivers & act on them. Read: echoai.com/content/forrester…

“It’s been a paradigm shift in the way we use customer data. And it’s incredibly easy to integrate.” Hear more from @ThriftBooks on the value of using #genAI for deeper customer understanding.

Our team is ready for you at CCW Vegas. 😎 Swing by booth #1126 to learn how Echo AI uncovers unmet needs from your customer conversations with generative insights. #ccwvegas #custserv #genAI

Customer data can be used to optimize messaging & marketing campaigns. Read more at @scnfoundry to learn about this market opportunity & how EchoAI is paving the way w/gen AI: bit.ly/3KeFlF8

CCW Vegas is around the corner! Join us from 6/3-6/6 at booth #1126. Best of all, you can get 20% off your registration using code ECHOAI_CCW. Don't miss out on the biggest CX event of the year. Register: bit.ly/4bOuT2R

Customer experience is key, yet many centers focus on deflection, losing touch with customers. Now, AI and LLMs are changing the game, unlocking immense value from customer interactions. Read more from our CEO on this shift in the #contactcenter: bit.ly/3yjvY4a

We’re thrilled to be featured by AssemblyAI, a critical partner behind our platform here at Echo AI. See more in the video below!

We're built from the ground up on what we call our multi-LLM analysis pipeline. That means our platform takes every single analysis point & routes it to a specific model. Results? Deeper insights than you've ever seen. echoai.com/technology

Moving away from manual grading was a game-changer for @ThriftBooks' customer service team. Hear more from Hugo Munday, Director of Customer Service, on what this meant for him and his team. Read the story here: echoai.com/blog/4-ways-thrif…

We're headed to ShopTalk - March 17-20! Featuring: -Demos of how our gen AI solution delivers insights from your conversations -Consultations on how to tackle your priorities Use our code RBSPONS367 when you register for 15% off. Register now: shorturl.at/hktJY

Announcing our new name - Echo AI (ex-Pathlight) and our latest #ConversationActions feature to support #ConversationIntelligence across all departments. Elevate your team's insights today. Learn more: echoai.com/blog/introducing-…

You don't know what you don’t know…until now... Introducing Pathlight Insight Streams, powered by AI agents. Transform conversations into actionable insights with a team of always-on autonomous analysts. pathlight.com/blog/introduci…

Looking to elevate productivity within your CX team? Join our webinar next Thursday to see how @Sunbasketmeals is combining QA with performance analytics to drive productivity and team engagement. Register here: hubs.la/Q01B5pM20 #cx #qa #webinar

New Case Study: @Sunbasketmeals is saving 60%+ on their QA scorecards and reporting with Pathlight. Read more here: pathlight.com/blog/sunbasket…

Pathlight is a Leader, Momentum Leader, and has highest user adoption in the latest winter G2Crowd reports. 🎉

It's time to think beyond CSAT. 🚀 Join us next Thursday to see how Pathlight's next level quality management platform can streamline your process, allow you to review a larger volume of support interactions, and secure a high level of QA coverage. hubs.ly/Q01tVdhP0 #cx