Research Director and Principal Analyst - interested in conversational AI, LLMs, conversational intelligence, chatbots, automation & authentication
San Francisco
Joined March 2009
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Derek Top retweeted
Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots
brighttalk.com/webcast/635/6…
Derek Top retweeted
AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia
wp.me/pfSYvh-4bf
Derek Top retweeted
Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/…
Derek Top retweeted
Our secure, contextual AI simplifies tackling complex business challenges with user-friendly solutions.
Curious about what the experts think? See what Amy Stapleton, a senior analyst at @opusresearch, has to say about our AI assistant, Zia.
Read more 👉 zurl.co/aP0h
Derek Top retweeted
#EnterpriseConnectAI Session Highlight: Explore the transition from #conversationalAI to #generativeAI and its impact on customer experience with Derek Top and Amy Stapleton from at @opusresearch. Learn more about their session here: informatech.co/3L2iE7z #EnterpriseConnect
Derek Top retweeted
@Zoom differentiators for #AI - Never use customer data to train models, included at no extra cost to make AI equitable to all - Mahesh Ram, head of AI #ZoomPerspectives24
Derek Top retweeted
Download this free White Paper from @opusresearch:
"Shaping the Future of Customer Care: Innovative Self-Service"
(Courtesy of @interactionsco)
#IntelligentAssistance
#CX
#GenAI
opusresearch.net/wordpress/2…
Derek Top retweeted
TOMORROW!
Join @dnm54 & @derektop of @OpusResearch alongside Elizabeth Tobey & @mishcarlson of NICE as they explore conversational AI. Learn how to transform past shortcomings into future successes with digital transformation.
Register ✅ okt.to/5MsJiW
Derek Top retweeted
The deadline has been extended to March 15th. @opusresearch #ConversationalAI Awards will honor companies that have innovative and impactful examples of #IntelligentAssistants for #agentproductivity #CustomerService and business #optimization
opusresearch.net/wordpress/2…
Derek Top retweeted
Great time so far at #ZohoDay24
Wonderful opening reception here in McAllen TX. Looking forward to hearing more about Zoho and their vision for leveraging AI!
Derek Top retweeted
What’s the secret sauce for exceptional CX?
Dan Miller from @opusresearch breaks it down for us in The Room Where it Happened.
Watch now and stay tuned for more week-by-week releases featuring top CX innovators >> okt.to/92SfV0
Derek Top retweeted
Major product release of @NICECXone. More support of Industry-specific #AI models. More options for cloud storage add up to expanded use cases and business value.
nice.com/press-releases/nice…
Derek Top retweeted
I'm excited to be speaking about #ConversationalAI and #ConversationalIntelligence at Enterprise Connect 2024, taking place March 25-28 at the Gaylord Palms, Orlando, FL. Who wants to join me? Use my code for $400 off! invt.io/1txborhsywp
Derek Top retweeted
"Is the promise of #ConversationalCommerce Getting Closer?"
Question asked and answered by @Talks2Bots at @opusresearch cites initiatives from @Mastercard and Ollie.ai
opusresearch.net/wordpress/2…
Derek Top retweeted
A timely free report:
"Human Intelligence: The Key to Harnessing Generative AI"
Explains the key roles we humans will always play as #GenAI and #LLMs augment the conversations between brands and their customers.
@opusresearch
Courtesy of @247ai
opusresearch.net/wordpress/2…
Derek Top retweeted
The 2023 edition of Opus Research's "Decision-Makers Guide to Enterprise #IntelligentAssistants" is out. 15 firms under evaluation regarding:
Features and Tech
Integration & Scalability
Track Record
Future Vision
Contact: @Pete_Headrick
opusresearch.net/wordpress/2…
Derek Top retweeted
Einstein Copilot taps #LLMs and #GenerativeAI to enhance employee productivity and potentially improve #CX via @derektop #DF23 wp.me/p4Y4jD-3YG
Derek Top retweeted
Join us for an enlightening webinar with @dnm54, Lead Analyst & Founder of @opusresearch, & @mattsmallman, Founder of @symnexco, where they'll delve into the crucial balance between security & #CX in the realm of self-service. Register now! #Five9 spr.ly/6018PtpYQ
Derek Top retweeted
Joint offering from @NVIDIA and @HuggingFace will make it easier for developers to tweak #largelanguagemodels and make them company specific to power #Chatbots and #Voicebots
/HT @Talks2Bots
@opusresearch
#BeYourOwnLLM
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