Analysis and expertise on #CX, #ConversationalAI, #GenAI, #LLMs, conversational intelligence, contact centers, and intelligent authentication
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Joined May 2009
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Opus Research retweeted
Derek Top of @opusresearch offers his precise appraisal of the latest capabilities of Zoho Analytics
Learn more about what industry analysts say about us 👉 zoho.to/D1h
Also, get started with Zoho Analytics here ➡️ zoho.to/CDn
Opus Research retweeted
Join our webinar series with @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.
Register: bit.ly/4gKRv7j
Opus Research retweeted
Join our webinar series, "𝗧𝗵𝗲 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿 𝗦𝗵𝗶𝗳𝘁: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲" to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.
Our NICE team will be joined by @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots!
Register: bit.ly/4gKRv7j
Opus Research retweeted
Link to full blog post @opusresearch
opusresearch.net/2024/12/12/…
Opus Research retweeted
Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch
opusresearch.net/2024/12/03/…
Opus Research retweeted
I examine how various enterprise software vendors address GenAI risks. Good to know what your CCaaS vendor is doing to protect the LLM-powered services they offer you! Here's a link to the report summary. opusresearch.net/2024/11/25/…
Opus Research retweeted
Just in: a new episode of the Generation AI podcast. 🎧
Dan Miller (@dnm54), founder of @opusresearch, joins Nirali Amin for a discussion on how generative AI is rewriting the rules of business innovation and competition.
Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots
brighttalk.com/webcast/635/6…
AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia
wp.me/pfSYvh-4bf
Opus Research retweeted
CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom
Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/…
Opus Research retweeted
On Day 3 of #CX #AI Innovation Week, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity with @opusresearch's @derektop.
Register here: bit.ly/4cJv67v
Opus Research retweeted
Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24
Opus Research retweeted
#ZohoAnalytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas
Dan Miller of @opusresearch has written more about our #AnalyticsForAll approach in his latest article 👇
zoho.to/fQk
#AnalyticsForAll
