Laura Mackey retweeted
We asked @patrickwatsonuc, Research Director at #Cavell, what moves #AI from pilot to production in the contact center.
His take:
💡 Start with a clear goal and know your metric before you launch.
💡 Human agents matter more than ever.
💡 The ROI is there: "you can't disagree it's hype anymore."
Watch the full clip 👇
Laura Mackey retweeted
Always great to get time with @laurasmackey. This time in Seattle for @Five9’s Analyst Summit.
#CMO #CX #Five9AnalystSummit #CXNation
Laura Mackey retweeted
Happening live at @enterprisecon with @zkerravala and Matt McGinnis with @Five9. #Five9
#CXNation #EnterpriseConnect @FranBlackburn1 @laurasmackey
Laura Mackey retweeted
Today marks an important moment in Five9’s journey — honoring an extraordinary legacy while welcoming our next chapter of leadership. We’re proud to officially welcome Amit Mathradas as CEO of Five9. At the same time, we want to extend our sincere thanks to @Mike_Burkland for 18 years of transformational leadership. Welcome to Five9, Amit!
Laura Mackey retweeted
BREAKING: @Five9 Announces New CEO. Most recently of @Nintex, Amit Mathradas has a proven record in incorporating #AI into platforms. More on @nojitter @MandyKnotts @laurasmackey @CCaaS #CX
Laura Mackey retweeted
It's official! @Five9 has a new CEO...and this could get really interesting!
Amit's background is in leading companies with AI and automation capabilities. Looking forward to seeing how he puts his fingerprint on Five9's trajectory.
#CIO #CMO #CX #AI #CCaaS #CXNation #CEO @laurasmackey @Mike_Burkland
The next chapter for Five9 begins today. We’re thrilled to announce that Amit Mathradas has been appointed Chief Executive Officer, effective February 2, 2026. Read the full announcement: bit.ly/3MFOhrC
#CX #Leadership
Thank you, Sheila, for helping us share our exciting news! We are thrilled to welcome Amit as the newest Five9er. #CXNation
BREAKING: @Five9 Announces New CEO. Most recently of @Nintex, Amit Mathradas has a proven record in incorporating #AI into platforms. More on @nojitter @MandyKnotts @laurasmackey @CCaaS #CX
Laura Mackey retweeted
There's still time to register! Where is #CX headed in 2026? Industry visionary @McGeeSmith joins @Five9 President @adignan for a fast-paced, interactive look at the future of CX and #AI. Register now: five9.com/registration/2025/…
Laura Mackey retweeted
Yes, you are seeing double! I will be in not one but two breakout sessions at #Five9CXSummit in Nashville next week: first with @ADignan discussing predictions for CX in 2026, and next with Jon Anderson, Sr. Dir, Strategy—how consumer behavior is shaping #TheNewCX. #AgenticAI
A true CX Maven!! @lizkmiller #CXNation
What a great Halloween surprise but to receive my ultimate superhero costume... the #CX Maven. Thanks to @Five9 and the always amazing superhero @laurasmackey for the smile.
So proud of our Five9 team! Congrats!!
Five9 recognized as a Leader for the 8th time in the 2025 @Gartner Magic Quadrant™ for Contact Center as a Service.
Get your copy here: bit.ly/3JZz0QO
#TheNewCX #GartnerMagicQuadrant
✨ Save the Date! ✨ Join us at the #Five9CXSummit 2025 in Nashville from November 17-19. This year, expect more than just great conversations—expect transformation. Sign up for updates.
#TheNewCX #CustomerExperience #AI @Five9 bit.ly/4klTSyZ?blaid=7518107
I love it!! 🍀😍 #enterpriseconnect
Laura Mackey retweeted
Happy to be part of the first social post using @adignan’s new title, President of @Five9. Congratulations and see you next week at @enterprisecon. #CCaaS
Heading to #EnterpriseConnect? Don’t miss this session featuring our President @adignan, @McGeeSmith, and #CX leaders from @Salesforce & @johnsoncontrols to discuss single CX platforms vs. best-of-breed solutions.
spr.ly/60180Jilk
#TheNewCX @enterprisecon
Laura Mackey retweeted
.@Five9 surveyed 1,000+ global consumers on #CustomerExperience, and 55% expect #GenerativeAI to enhance service in 2025. Join #CX experts @blairplez
, Michael Rose, & Five9’s Matt McGinnis as they break down key insights & surprises. #CCaaS Register here tinyurl.com/aw8ve5au
Laura Mackey retweeted
A new look and feel for @Five9 that represents the company' focus on enabling hyper-personalized, AI-driven experiences that simplify complexity, enhance efficiency, and create meaningful connections. #CX #CCaaS
At Five9, we’re obsessed with helping our customers succeed. We don’t just provide tools—we partner with you to uncover opportunities, solve challenges, and deliver meaningful results.
Together, we deliver more. Learn how: spr.ly/6016x22Ks
#PowerOfMore #Five9SKO2025
It’s a great look, Tim! #CXNation
