The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX @Five9 #Five9CXSummit

CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom

Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation @Verint

Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24

Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24

Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to @Sprinklr @ragythomas #Source24

Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform @ragythomas @Sprinklr #Source24

Chief Product Officer Smita Hashim talking up how AI Companion, launched in Sept 2023, now embedded in Zoom Contact Center with advanced capabilities via #AI Expert Assist #ZoomPerspectives24

Great insights from Wyndham Hotels and DHL on the importance of data management and finding the right use case to “not fall behind in #AI” @dnm54 @Talks2bots @opusresearch #EnterpriseConnect

@Five9 emphasizing #AI “tenets” (embedded, practical, engine agnostic, responsible), a balanced approach combining innovation and maturity #Five9AnalystSummit