OpinionLab, A Verint Company, is the market leader in actionable omnichannel Voice of Customer (VoC) engagement solutions.
IL, USA
Joined January 2009
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OpinionLab retweeted
Sound On: #CX leaders from Verint customers CVS Health, Hickory Farms and Office Depot Europe explain the importance of digital leadership combined with a single unified cross-channel view of the customer to driving CX and business transformation: buff.ly/2Zmb1PO?
OpinionLab retweeted
We are excited about the VOC story from Verint. Listen to Ben Smith of @Verint Live from the Blue Lounge session #connectatEngage @ForeSee @OpinionLab
OpinionLab retweeted
Think about the last thing your customer experiences in a typical interaction with you & your organization. Whatever it is, that New End becomes what I refer to as the True End. It’s your customer’s final experience of that interaction that also sets the tone for future business.
OpinionLab retweeted
Absolutely! The most important part of customer feedback is closing the loop on it. Listen, analyze, act. (And don’t neglect employee feedback!) #voc – at Chicago, IL
Everyone wants customer feedback. Or, do they? Too many companies ask for #feedback & then don’t do anything with it. And, how about employee feedback? All the feedback you get should be embraced as an opportunity to improve. And that includes improving your bottom line.
OpinionLab retweeted
Noted: "@Verint to Acquire @ForeSee Extending Its Voice of the Customer Leadership"
verint.com/press-room/2018-p…
#VOC #CX
OpinionLab retweeted
Customers want #convenience. How easy are you to do business with? #Customers will do more business with the companies that are easiest to work with. And they may even pay more – a lot more. buff.ly/2QHRg4L via @ForbesLeaders
OpinionLab retweeted
@Verint + @ForeSee = A unified Voice of Customer (#VOC) solution to help organizations deliver better #omnichannel CX. Here's why experts are saying this acquisition makes perfect sense: buff.ly/2ErSolO
OpinionLab retweeted
Big news: @Verint has acquired @ForeSee . We now have an analytics-rich offering that will allow organisations to better measure and understand customer experiences and prioritise the improvements that will have the greatest business impact. verint.com/press-room/2018-p… #CX #VoC
OpinionLab retweeted
ForeSee is joining Verint, The Customer Engagement Company™! Learn how we’’ll be even better positioned to help organizations lead and differentiate with CX: bit.ly/2Ez6TF9
OpinionLab retweeted
@Verint + @ForeSee = the Most Comprehensive #Omnichannel Cloud #VoC Portfolio to Help Organizations Deliver Exceptional Customer Experiences. Read more: bit.ly/VerintAcquiresForeSee
OpinionLab retweeted
#CX News: Two years ago, @Verint snagged @OpinionLab. Today, they've announced the acquisition of @ForeSee. Last month, @SAP bought @Qualtrics. Larger platforms are awakening to the need to improve collection, use & integration of customer feedback to drive #CustomerExperience.
OpinionLab retweeted
@Verint acquires @ForeSee . It's an important move in the #VoC space bringing contact center capabilities closer together with VoC.
verint.com/press-room/2018-p…
OpinionLab retweeted
Key learnings from #CyberMonday 2018—how’s your #CustomerExperience lately? @bkoma bit.ly/2EqjYkk @Verint #VoiceoftheCustomer @OpinionLab
OpinionLab retweeted
How do you Drive Action With Your Voice Of The Customer Program and Engage Your Employees? Download this new report for CX professionals who own #VoC programs and learn all about best practices for tailoring your approach. buff.ly/2KkFRQz
OpinionLab retweeted
Only 39% of #CX professionals use #journeymaps to define CX #metrics. Read about how to do it in my new blog "Make Journey Maps Useful: CX Measurement Edition" linkedin.com/pulse/making-jo…
OpinionLab retweeted
Too often, say #Forrester Research, Voice of the customer (#VoC) programs are still not taken seriously. This is because they struggle to drive action and prove value. This report discusses how to change this. buff.ly/2KkFRQz
