OpinionLab, A Verint Company, is the market leader in actionable omnichannel Voice of Customer (VoC) engagement solutions.
IL, USA
Joined January 2009
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It's hardly a secret that companies genuinely excelling in omnichannel CX are winning in today's hyper-competitive customer environment. But these data points highlight just by how much.
Find out the 5 building blocks essential to great omnichannel CX: forbes.com/sites/forbescommu…
OpinionLab retweeted
Sound On: #CX leaders from Verint customers CVS Health, Hickory Farms and Office Depot Europe explain the importance of digital leadership combined with a single unified cross-channel view of the customer to driving CX and business transformation: buff.ly/2Zmb1PO?
From Forbes: Ryan Hollenbeck, SVP Marketing @Verint on the five new critical building blocks of CX ow.ly/eXpn50v61DJ
Good stuff from Forrester: In CX, we need to create great customer moments. Little things go a long way. forbes.com/sites/forrester/2…
Optimizing customer experience is critical to surviving in the age of digital Darwinism #digitization #cx #digitaltransformation clickz.com/cmos-cdos-optimiz…
Consumers expect to be able to cross channels and touch points at will but organizations are struggling to keep up. Most have grown without this being a key focus so are complex and fragmented. Which is a key reason we launched Verint Unified VoC: verint.com/voc
Interesting perspective on the rise of the CXO role and what it should entail...essentially CX + EX = Happy Employees and Customers ow.ly/gVN950uE5bc
OpinionLab retweeted
We are excited about the VOC story from Verint. Listen to Ben Smith of @Verint Live from the Blue Lounge session #connectatEngage @ForeSee @OpinionLab
Verint Unified VoC - which incorporates OpinionLab - is now available. Here's why it's so important: the best-in-class are now listening, analyzing and acting on a range of customer data. Find out more about the release and get report at verint.com/voc
Some awesome takeaways on the challenges and rewards evident when it comes to CX. Get the full survey here: ow.ly/95rT30oG8y5
The evolution of CX is at a critical phase. Find out what makes companies that provide consistently leading-edge experiences stand out with exclusively-secured research from CustomerThink: ow.ly/95rT30oG8y5
We at OpinionLab are hitting Verint Engage HARD this year. With our friends at @ForeSee, we have created an exceptional CX program with sessions from Costco, Sam's Club, PNC Bank, Verizon, Forrester and many more. Get ready to #ConnectAtEngage! ow.ly/Ir7v30ov4Sa
CX quality has a discernible impact on key business metrics like revenue. Find out how to deliver CX strategies that result in tangible business impact with this ebook: ow.ly/hHOB30ov47I
It's pretty simple: Greater personalization = better CX. More insight into the latest digital trends with the @ForeSee Digital Experience Index: ow.ly/FYLo30ohr2w #digital #CX #personalization
BLOG: According to a recent @customerthink survey, CX is at a real crossroads. In light of these findings, here are 5 ways you can position yourself for future success. ow.ly/JRWL30oco3e
Why is digital customer insight so important? Check out this CMO.com piece by our friends @ForeSee who explains its integral role in a broader omnichannel customer experience and Voice of Customer context cmo.com/opinion/articles/201… #cx #voc #digital #omnichannel
Everyone knows mobile is key but it just keeps getting more and more important. Find out more about the latest digital trends with the Q4 Verint ForeSee Digital Experience Index (DXI) -> ow.ly/OZde30o14RN
Ever wondered what your customers value when it comes to ecommerce digital experience? This chart lays out exactly where retailers should focus their efforts. Get the full story with the Q4 Verint ForeSee DXI -> ow.ly/OZde30o14RN #cx #digital #ecommerce
