Josh Varga (@JoshOnCX) profile picture

Josh Varga

@JoshOnCX

Inactive account. I've left X and you probably should, too.

 Chicago
Joined September 2014
  • Tweets2.1K
  • Following245
  • Followers203
145Media
Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)Photo by Josh Varga (@JoshOnCX)
It's been happening organically anyway, but to make it official, I am no longer active on this site. Honestly, you probably shouldn't be either. For those with whom I've interacted in the past, if you want to keep in touch you can find me on LinkedIn 👋linkedin.com/in/jdvarga/
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Josh Varga retweeted
Docusign (@Docusign) profile picture
Docusign
@Docusign9 May 2023
Join us to hear insights from industry experts and learn about the latest in DocuSign product innovation. #DocuSignMomentum bit.ly/3pq3mSx
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If @MicrosoftTeams could make their web app actually work properly, I'd be ever so grateful!
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Josh Varga retweeted
Docusign (@Docusign) profile picture
Docusign
@Docusign31 Mar 2023
To the trans community: we see you and we celebrate you 🏳️‍⚧️ On #TransgenderDayOfVisibility, and every day, transgender people have the right to live openly and authentically without persecution.
Image from Docusign (@Docusign)
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#custexp #CX #CSAT #feedback #VOC
Image from Ben Motteram 🇦🇺 (@CXpert)
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❤️ this question! An overly risk-averse culture is one that lacks innovation. @jtwatkin answer is 💯 A trick I shared with my team borrows from #improv: The Failure Bow. This whole video is worth watching but most relevant part starts at 7:28 youtube.com/watch?v=cXuD2zHV… #CXQOTD
The Failure Bow: Matt Smith at TEDxBellevue

The Failure Bow: Matt Smith at TEDxBellevue

Seattle improviser and auctioneer Matt Smith shows how altering our...

youtube.com
Jeremy Watkin (@jtwatkin) profile pictureJeremy Watkin@jtwatkin15 Feb 2023
The #CXQOTD for Feb 15 inspired by @hyken How do you eliminate FOMU (Fear of Messing Up) at your company? @tlaird_expivia @tomrichard11 @vbattlejr @jennysuedempsey @DebbieSzumylo @dbeaumont266 @AilsDay @jacobshields20 @Paul_Orford_AU @globaldenton @dave_dyson @AlexAllwood #ex
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PSA for #docusign users, the marketing website is down but the WebApp is UP: app.docusign.com
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View my verified achievement from @MiroHQ. credly.com/badges/82a94764-6…
Client Collaboration was issued by Miro to Josh Varga.

Client Collaboration was issued by Miro to Josh Varga.

Client collaboration verified individuals have demonstrated proficiency in working with clients in Miro. They have skills and knowledge in the areas of designing presentations, encouraging audience...

credly.com
Brand new #CXQOTD for Monday the 17th! How do you describe CX to a leader who is just not getting it yet? Can't wait to hear! @theccdoctor @jennysuedempsey @jtwatkin @mentalmarketer @LukeCXEX @seatoncx @laurenqvolpe @LilianaPetrova @sudhbhat @mishbatt @stephaniethum @luismelo78
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🎉🥳🍾 There's still so much potential in contract lifecycle management (CLM). I'm excited by what the future holds for @DocuSign and our customers.
Docusign (@Docusign) profile pictureDocusign
@Docusign17 Oct 2022
We are thrilled to announce that DocuSign has been named a Leader in the 2022 Gartner Magic Quadrant for CLM for the third year in a row! See why: bit.ly/3CHNGwE #contractmanagement #contractlifecyclemanagement
Image contains: Text, Page

ALT Image contains: Text, Page

Want to know a term that I recently learned and immediately hated? HCM = Human Capital Management. It's bad enough being "resources" but now we're "capital"! Hello, I'm the human capital designated as Josh. What is my current value?
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If your #CX metric is not showing how you’ve made an impact on your customer’s life, then your CX metric is not doing its job.
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Qualtrics Built a Culture Fit for Scale. Here’s How. | Built In Chicago builtinchicago.org/2022/08/1…

What’s the Company Culture Like at Qualtrics? What Is the Work Environment Like? | Built In

When company leaders at Qualtrics sat down to outline the crux of their culture in 2016, they decided to start with what already worked. And at a company with around 1,000 employees, that wasn’t...

builtinchicago.org
🙈 While they've made strides over the years, google has historically struggled with #UX. This recent update to @gmail is mostly cosmetic but really a miss. How many teams worked on this and didn't coordinate with each other? How did this pass a review and get released?
Seth Coelen (@SethCoolen) profile pictureSeth Coelen@SethCoolen9 Aug 2022
I'd like to speak to the manager...
Image from Seth Coelen (@SethCoolen)
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What’s better, customer centricity or employee centricity? Neither. Focus on serving all people and you’ve got both covered. #serviceculture #customerexperience #cx #leadership #employeeexperience
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Currently on hold and the automated message said "The current longest wait time is 3.266666667 minutes" 😆 Might want to do a little fine-tuning on that one (I'm not sure I got the number of 6's right, I wasn't expecting to have to count them) #CX #CCTR #IVR
Why is connecting to an authenticated/public (where you have to accept the T&Cs) WiFi such an exercise in frustration on a Mac...still? #UX @Apple
Random thought of the morning. Are "no reply" emails bad #CX? My thinking is if you contact me via email you should make it easy for me to respond via the same medium. Email was meant to be 2-way. Exceptions would be system notifications you subscribed to (e.g. payment received)
#CX=#EX=#CX
Annette Franz (@annettefranz) profile pictureAnnette Franz@annettefranz24 Jun 2022
CX Journey™ Musings: A Tale of Two Employee Experiences | buff.ly/39FRGna #employees #leaders #leadership #employeeexperience #employeeengagement
Image from Annette Franz (@annettefranz)
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Yes, Slack, I do want to notify everyone in the channel. I know it's "noisy" so please stop asking. Thanks!
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