@ChannelDoctors

Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too #CustomerSimple

 UK
channeldoctors.co.uk
Joined June 2011
  • Tweets1.4K
  • Following1.6K
  • Followers675
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Replying to @SW_Help
Thanks @SW_Help Would be good to know in advance what the answer will be, though!
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Replying to @SW_Help
@SW_Help we're going to Pokesdown from Waterloo. The last train (23.35) has been cancelled. If we get the train Southampton will you pay for a taxi to Pokesdown?
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SteveSullivan retweeted
rick broadbent@ricktimes8 Oct 2023
Been a great few days in Yorkshire talking ‘Now Then’. Met lots of nice people/old friends - and only one person walked out so far… amazon.co.uk/Now-Then-Biogra…
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Check out my latest article: A gas meter, a letter, a card, 3 contact channels and a very confused customer linkedin.com/pulse/gas-meter… via @LinkedIn

A gas meter, a letter, a card, 3 contact channels and a very confused customer

Even in the age of large scale - and often Machine Learning-driven – voice and data analytics, one of the most common questions in the world of customer service, contact centres and CX is “why are...

linkedin.com
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Replying to @ICOnews
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Hugo went to vote but sadly didn't have photo ID #dogsatpollingstations #gerrymandering @BCPCouncil
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Today you have an important decision to make - more of the same or time for a change. Here are three reasons to #VoteLabour👇🌹
The Labour Party
@UKLabour3 May 2023
Here’s three reasons to vote Labour tomorrow 👇
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linkedin.com/pulse/customers… An typically distinctive and adamant take on #CX from @AlexJamesMead A good read

Customers' Experiences are awful -But, the wrong approaches are being taken by most CX experts in...

Truly improving CX to ensure even good service experiences are consistently provided for every one of your customers is NOT Easy. I'm convinced most companies are going about their CX Transformations...

linkedin.com
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Digital marketing fraud, wobbly payments providers, dodgy calling and lots of other news from @Meta @Google @RoyalMail @WHSmith @Experian_UK @ChargedRetail @ICOnews @Ofcom @PSAuthorityUK @Ofwat @TheFCA #cx #MarketingDigital #payments #fraud mailchi.mp/d645112bd626/100b…
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