Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too #CustomerSimple

UK
Joined June 2011
Tents on the beach at #bournemouth this morning. Someone should tell #PritiPatel and #farage!
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Short days equal late sunrises
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Sarah Harris & co playing jazz @SouthbourneAles' #PooleHill Brewey tonight – at Bournemouth, England
Managing & Protecting #contactcentre #Homeworkers - Talking today at #callcentreex #CCC21 with Jay Patel of cxreview.net about how #tech can enhance all our work in #vulnerability #qualityimprovement #Compliance
A sobering slide on the realities of #contactcentre #agent's lives for those of us who struggle to remember to 'un-mute' when talking on @MicrosoftTeams! @Nerys_Corfield, Tim Cook @Colt_Technology & Sebastian Tietz @Atos sharing @SYJamResearch @CCMATALK at #callcentreex #CCC21
A rainy night in #beara for the launch of Alan Keane's The Source at the Copper Mine Museum aka.ie/the-artists-well.html
#boscombe's unidentified septugenarian graffiti artist channels his @artistbasquiat vibe
Replying to @SwingUnltdBB
@SwingUnltdBB community band - featuring an invisible Danny Speller on #drums - at @BmthElectric – at Bournemouth, England
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