@Ofcom

Official account for Ofcom, the UK’s independent communications regulator. TV, radio, telecoms, video-sharing, post & more. In Welsh: @OfcomCymraeg

 UK
ofcom.org.uk
Joined January 2009
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Our latest research reveals shifts in how people discover and consume news. 🔹 1 in 5 UK adults now use AI tools for news 🔹 73% access news through online intermediaries such as social media 🔹 Broadcasters remain a key source of online news. 🔗 ofcom.org.uk/media-use-and-a…
Webpage with a question on news sources and a note about research on changing UK news habits.

ALT Webpage with a question on news sources and a note about research on changing UK news habits.

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Phone and broadband customers could save over £100 a year by switching provider. 3.5 million Brits have switched in the last two years – thanks to simpler switching rules. Check your contract today. Head to our new Consumer Hub for more advice 🔗 ofcom.org.uk/phones-and-broa…
Banner promoting Ofcom's Consumer Hub offering advice on saving money on telecom bills and staying safe online.

ALT Banner promoting Ofcom's Consumer Hub offering advice on saving money on telecom bills and staying safe online.

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Our Media Nations research reveals the nation's changing media habits. 📺 Broadcaster on-demand services grew year on year. ⚽ Live event TV like the World Cup continued to attract huge audiences. 🔎 Viewers turn to Netflix and BBC first when searching for something to watch.
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Explore the Media Nations report here: ofcom.org.uk/media-use-and-a…
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📊 Our latest telecoms and pay-TV complaints figures are out now. Overall complaints decreased compared to the previous quarter, with complaints about broadband at a record low. See where your provider sits in the rankings. ofcom.org.uk/phones-and-broa…
Chart showing landline complaints per 100,000 customers with Vodafone, Sky, Virgin Media, and Utility Warehouse at 2 complaints each. Plusnet has the most at 7

ALT Chart showing landline complaints per 100,000 customers with Vodafone, Sky, Virgin Media, and Utility Warehouse at 2 complaints each. Plusnet has the most at 7

Broadband complaints per 100,000 users show Plusnet with the fewest at 4 and TalkTalk the most at 10, with an industry average of 6.

ALT Broadband complaints per 100,000 users show Plusnet with the fewest at 4 and TalkTalk the most at 10, with an industry average of 6.

Pay-TV complaints per 100,000 customers show TalkTalk and Sky with the fewest at 2, Virgin Media at 3, and EE with the most at 4.

ALT Pay-TV complaints per 100,000 customers show TalkTalk and Sky with the fewest at 2, Virgin Media at 3, and EE with the most at 4.

Mobile network complaint rates per 100,000 users, highlighting Sky Mobile with the most complaints and an industry average of 2.

ALT Mobile network complaint rates per 100,000 users, highlighting Sky Mobile with the most complaints and an industry average of 2.

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We have published an update on our investigation into an online suicide forum. Changes made by the forum to block access for people in the UK are the fullest extent of what can be achieved under the Online Safety Act. More: ofcom.org.uk/online-safety/i…
Close-up of a hand holding a smartphone with text about an update on an Ofcom investigation into an online suicide forum.

ALT Close-up of a hand holding a smartphone with text about an update on an Ofcom investigation into an online suicide forum.

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We're investigating whether TikTok's age assurance measures are effective at protecting UK children from harmful content.​ This follows our new report looking at the use of age checks under the Online Safety Act.
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For further information, please read more here: ofcom.org.uk/online-safety/p…
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📢 Taking action to tackle scammers: 1️⃣ New rules to block, limit and disrupt scam texts. 2️⃣ Cracking down on scam calls from abroad which “spoof” UK mobile numbers. Find out more 🔗 ofcom.org.uk/phones-and-broa…
Smartphone screen showing a scam text about parcel delivery with a warning alert labelled 'SCAM ALERT'. Announcing new rules to block scam texts.

ALT Smartphone screen showing a scam text about parcel delivery with a warning alert labelled 'SCAM ALERT'. Announcing new rules to block scam texts.

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📢 New proposals to tackle scam adverts online. ⚠️ We're calling on tech firms to do more to tackle fraudulent adverts on their platforms, and have set out nearly 40 proposed measures aimed at protecting users online. Find out more 🔗ofcom.org.uk/online-safety/o…
Green background with bold text urging Big Tech to increase efforts against scam adverts and mentioning 40 proposed protective measures.

ALT Green background with bold text urging Big Tech to increase efforts against scam adverts and mentioning 40 proposed protective measures.

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🚨 We have fined Virgin Media £28 million after finding systematic failings in its contract cancellation process. Millions of customer calls were deliberately mishandled, creating unnecessary barriers to switching or cancelling. 🔗ofcom.org.uk/phones-and-broa…
Virgin Media fined £28 million for blocking customers from cancelling contracts, with a red phone handset and 'Call Ended' message shown.

ALT Virgin Media fined £28 million for blocking customers from cancelling contracts, with a red phone handset and 'Call Ended' message shown.

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Following today's announcement on under 16s' access to social media, we are ready to work with Government to ensure the new measures are implemented quickly and are robust and effective. This builds on existing protections for children online. 🔗 ofcom.org.uk/online-safety/p…
A child holding a smartphone while lying down, highlighting new online safety measures to protect children.

ALT A child holding a smartphone while lying down, highlighting new online safety measures to protect children.

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Read the letter in full: ofcom.org.uk/online-safety/i…
Open letter addressing UK online service providers about civil unrest issues in Belfast.

ALT Open letter addressing UK online service providers about civil unrest issues in Belfast.

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📮 We’ve opened an investigation into Royal Mail’s 2025/26 delivery performance after it failed to meet its targets. Find out more 🔗ofcom.org.uk/post/royal-mail…
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New commitments to protect children online will mean: 🔷 Adults can't message children on Snap by default 🔷 Parents can switch off chat for under-16s on Roblox 🔷 Instagram to detect sexualised conversations between adults and teens More 🔗 ofcom.org.uk/online-safety/p…
Hands holding smartphones with a shield and lock icon, highlighting Snap, Meta, and Roblox's pledge to enhance anti-online grooming protections.

ALT Hands holding smartphones with a shield and lock icon, highlighting Snap, Meta, and Roblox's pledge to enhance anti-online grooming protections.

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We have accepted X’s public commitments to bring in new protections to tackle illegal hate and terror content. Read the full list of changes and our statement here 🔗 ofcom.org.uk/online-safety/i…
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🧵 This forum has reportedly been linked with over 130 UK deaths. Despite making changes to block UK users, it is still accessible here without a VPN. The fact that the provider is based outside the UK does not mean the forum is outside the scope of the Online Safety Act.
Online suicide forum fined £950,000 for not complying with Online Safety Act duties to protect people in the UK from illegal content.

ALT Online suicide forum fined £950,000 for not complying with Online Safety Act duties to protect people in the UK from illegal content.

Readers added context they thought people might want to know
As per Ofcom's own prior attestations - which are documented in Preston J. Byrne's article "Thoughts on the £1,000,000 SaSu Fine" (prestonbyrne.com/2026/05/12/tho…) - they did, in fact, need to use a VPN to bypass SaSu's geoblocking.
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The forum failed to comply with its duties to tackle content that intentionally encourages or assists suicide - which is a criminal offence. It has been cited in multiple coroners’ reports regarding the deaths of UK citizens. It now has two weeks to come into compliance.
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We are preparing to apply for a court order to block the forum in the UK, if our concerns are not addressed. Given the risk of serious harm, we're using the full extent of our powers to protect people in the UK. Read our full statement: ofcom.org.uk/online-safety/i…
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