Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too #CustomerSimple
UK
Joined June 2011
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Our latest newsletter, with stories on @SkyNews @Ofcom @ICOnews @PSAuthorityUK @Temple_Bright @TaviAndPort @FundrRegulator @CitizensAdvice @ShellEnergyHome @virginmedia @EE @Oxygen8Group @lebara @huel @SteveBartlettSC @ASA_UK @NimbleElearning
mailchi.mp/4e888d8eaf8f/how-…
SteveSullivan retweeted
Been a great few days in Yorkshire talking ‘Now Then’. Met lots of nice people/old friends - and only one person walked out so far…
amazon.co.uk/Now-Then-Biogra…
Check out my latest article: A gas meter, a letter, a card, 3 contact channels and a very confused customer linkedin.com/pulse/gas-meter… via @LinkedIn
SteveSullivan retweeted
Today you have an important decision to make - more of the same or time for a change.
Here are three reasons to #VoteLabour👇🌹
linkedin.com/pulse/customers…
An typically distinctive and adamant take on #CX from @AlexJamesMead
A good read
Digital marketing fraud, wobbly payments providers, dodgy calling and lots of other news from @Meta @Google @RoyalMail @WHSmith @Experian_UK @ChargedRetail @ICOnews @Ofcom @PSAuthorityUK @Ofwat @TheFCA
#cx #MarketingDigital #payments #fraud
mailchi.mp/d645112bd626/100b…
SteveSullivan retweeted
Pokesdown Station is used by hundreds of thousands of people each year—but it isn’t accessible to everyone.
@BournemouthLP Councillor @George4Labour is on the case, and has been fighting for the money for the upgrades.
If George is your Councillor, do re-elect him on May 4th! – at Bournemouth, England
SteveSullivan retweeted
Neville discusses the benefits of a digital and multi-channel approach to customer service.
To read the article in full, head over to our website ⬇️
contactcentrepanel.com/are-y…
#contactcenter #multichannel #omnichannel #customerservice #technology #digitalcustomerexperience
ALT Multi-silo or multi-channel customer service?
linkedin.com/pulse/genies-ne…
The Compliance Genie's December email's here!
#Customer #Compliance news on & from @ICOnews @Ofcom @ofgem @ASA_UK @CMAgovUK @Apple @amazon @Google @FreevacyLtd @POLITICOEurope @GoodEnergy @UtilitaEnergy @ContactState @SoEnergyUK @Outfoxthemarket @NadineDorries @NimbleElearning and others, all in:
mailchi.mp/72b271a2fd49/how-…
Are you a supplier, partner, tech provider, agency or professional services firm in the #cx supply chain? Then read this:
mailchi.mp/2bfca8731a49/as-i…
@Ofcom @ICOnews @FundrRegulator @TheFCA @EE @CMAgovUK @Meta @virginmedia @shellenergyhome @interserve @papajohns @GIPHY
Check out my article: £1.5m Profiling Calamity: What we need to learn from the @ICOnews ' - Part 2 linkedin.com/pulse/15m-profi… via @LinkedIn
#compliance #dpa #gdpr #marketing #segmentation #data
5 key takeaways from the @ICOnews (ICO)'s latest #Marketing fines (part 1)
linkedin.com/pulse/broken-wi…
Price fixing, illegal emailing, fine dodging, cloud busting & customer failing --- all in this month's newsletter!
@ICOnews @ofcom @ofgem @FundrRegulator @Halfords_uk @ScottishPower @UtilitaEnergy @RangersFC @awscloud @Microsoft @Google @NatWest_Help
mailchi.mp/7d106c43391d/ener…
Which 3 energy suppliers are failing customers 'severely' - mailchi.mp/7d106c43391d/ener…
A great read for anyone in the #contactcentre or #cx world. Or anyone else, come to that.
From @martin_teasdale
linkedin.com/pulse/its-been-…
SteveSullivan retweeted
What the future holds for Bournemouth's Shelley Theatre bournemouthecho.co.uk/news/2…