@ChannelDoctors

Customer engagement, CX, omnichannel & contact centres - with a bit of pragmatic compliance & behavioural thinking, too #CustomerSimple

 UK
channeldoctors.co.uk
Joined June 2011
  • Tweets1.4K
  • Following1.6K
  • Followers675
537Media
SteveSullivan retweeted
rick broadbent@ricktimes8 Oct 2023
Been a great few days in Yorkshire talking ‘Now Then’. Met lots of nice people/old friends - and only one person walked out so far… amazon.co.uk/Now-Then-Biogra…
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Today you have an important decision to make - more of the same or time for a change. Here are three reasons to #VoteLabour👇🌹
The Labour Party
@UKLabour3 May 2023
Here’s three reasons to vote Labour tomorrow 👇
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Pokesdown Station is used by hundreds of thousands of people each year—but it isn’t accessible to everyone. @BournemouthLP Councillor @George4Labour is on the case, and has been fighting for the money for the upgrades. If George is your Councillor, do re-elect him on May 4th! – at Bournemouth, England
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Neville discusses the benefits of a digital and multi-channel approach to customer service. To read the article in full, head over to our website ⬇️ contactcentrepanel.com/are-y… #contactcenter #multichannel #omnichannel #customerservice #technology #digitalcustomerexperience
Multi-silo or multi-channel customer service?

ALT Multi-silo or multi-channel customer service?

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#technology #tech #compliance #contactcentre #contactcenter #opportunities #sales
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What the future holds for Bournemouth's Shelley Theatre bournemouthecho.co.uk/news/2…

What the future holds for Bournemouth's Shelley Theatre

A BELOVED Bournemouth theatre which has been closed for more than two years due to Covid hopes to reopen in time for its panto next year.

bournemouthecho.co.uk
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We asked leading industry experts a range of questions on the impact of the Bot and the types of technology that are available to underpin operational performance. To read the article - lnkd.in/eWw59yhV #bots #artificialintelligence #customerexperience #technology
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If you missed our 'Technology Showcase'...watch our playback! You'll be able to hear expert opinions from the world of tech and contact centre operations. To view the replay simply click - lnkd.in/dcRr2fyw #Bots #aiforbusiness #ai #contactcentre #techevents #technology
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How 13 complaints to the Information Commissioner's Office (ICO) led to a £170,000 fine for a company selling call blockers - using illegal cold calling tactics! #scams #coldcalling Read more on our website. ow.ly/p80C50GbIAt
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Research indicates that approx 17.5 bn pieces of junk mail are produced every year in the UK. That translates to 550,000 tonnes of paper. If we all opt out, we can reduce this number by a significant amount. Join IPS today to stop your junk mail ipscommunity.co.uk/subscribe…
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Customer service resources is out! paper.li/VGSresources/135317… #custserv Stories via @DD_Luke_Porter @EthosUAE @ChannelDoctors #customerservice #cxnow
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IPS in the news! Did you see the feature in the Daily Mail's Money section recently? dailymail.co.uk/money/beatth…
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Following an interview with Sam Ellerton, VP, Lockton Companies LLP, he provided advice on hybrid working and the risks and liabilities faced by contact centre businesses. lnkd.in/gnuW9me #hybridworking #customerservice #contactcentre #insurance #risk #riskmanagement
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IPS is in the News ! Meet the man behind IPS! Charlie Shakeshaft, talks to the iNews about how IPS was set up #scams @theipaper inews.co.uk/inews-lifestyle/…
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SteveSullivan retweeted
Gilbert Hill@GilbertHill7 Apr 2021
It's hard to know what our data is worth, which makes it easier for platforms to control its value. I'm talking rights and fair rewards with @loukerner @avishaiostrin & @ddpforall this Thursday 1pm ET us02web.zoom.us/webinar/regi…
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SteveSullivan retweeted
Chris Stokel-Walker@stokel8 Feb 2021
SCOOP: The ICO, the UK's data protection body, has opened an investigation into why someone spent more than £6,000 on posh chocolates on a corporate credit card four days before Christmas. By me for @BIUK businessinsider.com/uk-ico-s…

Someone in a UK government-funded agency spent a huge amount of money on luxury chocolate right...

"We believe that the transaction has been made contrary to ICO policies," a government official told Insider.

businessinsider.com
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What an incredible night. Yesterday, our Year 13 students performed their @PunchdrunkUK inspired performances. What's missing here are the sounds, smells and most importantly the talented, dedicated, creative and inspiring young people we get to work with. So very proud.
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SteveSullivan retweeted
DMA UK@DMA_UK29 Oct 2020
How can we support the next generation of leaders in the data & marketing industry? Tell us your experiences and stories, to help us build a more #diverse and #inclusive future: bit.ly/31VG9sK
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Although recovery appears far off it has never been more important to prepare your operations for an inevitable upsurge in 2021. In this article, we look at the key areas that need to be considered. contactcentrepanel.com/rebui… #COVID19 #CustomerService #contactcenterworld
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Do sign up. We have amazing speakers including Futurist, Nicola Millard @BTBusiness, Greg Reed, CEO of @HomeServeUK , @ChannelDoctors and @KimConchie1
CambsChamber@cambschamber23 Oct 2020
Free tickets for Cambridgeshire Chamber members to attend the second Festival of Smart Work with @smartworkingrev on 5 November. Details here > bit.ly/30s4GVu
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