ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide! Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members. Recommended viewing for anyone on any part of a #KCS journey! youtu.be/7bwS01n7POA

KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap. Public Virtual Event, November 17, 8-9am Pacific serviceinnovation.org/event/…

Thanks to this team of @CSInnovation Members for leading a great convo! Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys. Summary of changes + recording: serviceinnovation.org/kcs-v6…

We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide! --A summary of changes: serviceinnovation.org/kcs-v6… --Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes! serviceinnovation.org/event/…

Community Announcement! Along with the new look for @CSInnovation, the KCS Academy name has been retired. We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*

Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/…

How can you leverage voice of your customer at each touchpoint to create better product experiences? Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more! serviceinnovation.org/event/…

Best Practices for #KCS Success @tylertech May 26, 8-9 am Pacific ✅Improving findability ✅Coaching for success ✅Delivering relevant knowledge across the organization serviceinnovation.org/event/…

Coming up on April 28 with KCS v6 Aligned vendor, @yext! thekcsacademy.net/event/kcs-…

Summary and recording posted! Padma Sai Prasad of @NetApp delivered a thorough review of how they handle the #KCS Evolve Loop. Click through for bonus chat highlights where the NetApp team shared TONS of extra details. thekcsacademy.net/2022/04/kc…

Congratulations to @proaccessio for earning the 𝐊𝐂𝐒 𝐯6 𝐀𝐥𝐢𝐠𝐧𝐞𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 designation! pro accessio joins existing #KCS Aligned Services from @dbkayanda and @bethhaggett To learn more, visit thekcsacademy.net/tools/alig…

Joe Jorczak of @yext, our newest Aligned vendor, will discuss how #KCS practitioners can adopt best practices to improve the usefulness of content in every channel. Aril 28 @ 8-9am Pacific | Free virtual event thekcsacademy.net/event/kcs-…

Content is King, however, #customerengagement is EVERYTHING! Learn from Padma Sai Prasad how @NetApp implemented a content strategy to ensure continued customer success with their knowledge base content. April 7 @ 8- 9am Pacific | Free virtual event thekcsacademy.net/event/kcs-…

@ChristinaRoosen & Laurence Leccia present how Knowledge Domain Experts @Akamai use information about the use of the knowledge base to improve it. February 24 @ 8-9 am Pacific thekcsacademy.net/event/kcs-…

We love reading how #KCS certifications are meaningful to you! If you haven't received any emails about claiming your digital badge, please contact [email protected] so we can update your email in our records.

Today is the day! Anyone with an existing KCS v6 Fundamentals, v6 Practices, or v6 Trainer certification is getting their digital badge 🎉 Things to expect... (1/3)

New digital certification badges from the KCS Academy are starting to go live! Anyone new who earns a KCS v6 Fundamentals, v6 Practices, or v6 Trainer certification will be issued a digital badge. 1/2

𝐀𝐤𝐚𝐦𝐚𝐢 𝐊𝐃𝐄𝐬 𝐓𝐮𝐫𝐧 𝐃𝐚𝐭𝐚 𝐢𝐧𝐭𝐨 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭! February 24 @ 8:00 am - 9:00 am Pacific Learn how @Akamai #KCS Knowledge Domain Experts use information about the use of the knowledge base to improve it. thekcsacademy.net/event/kcs-…

Sometimes small tweaks are sufficient and other times, a full on reboot is called for. Learn from @ptc as they share their story and new (better!) approach to #KCS Knowledge Domain Analysis. eventbrite.com/e/kcs-in-acti…