@SearchUnify

Elevate Self-Service and Support with an Enterprise Agentic Platform and a Suite of Next-Gen Support Applications. #AgenticAI

 Mountain View, California
searchunify.com/
Joined September 2017
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  • Followers268
2.1KMedia
Day 2 at #TSW 🙌 Ideas shared, new faces met, and conversations that went past the conference talk. Huge thanks to the CX and support leaders who joined us for SearchUnify AI After Hours at Lemongrass, @ARIAResort. Your stories made the night. 🍜 #TSW2026 #TSIA2026 #AIAgents
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Day 2 at #TSW2026! 🚀 Meet SearchUnify at Booth #321, ARIA Las Vegas, and let’s talk about getting AI support right. Reserve your slot : pages.grazitti.com/tsia-worl… #TSIA #AI #CustomerSupport
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We’re at @TSIA Las Vegas! Visit Booth #321 to explore AI-ready knowledge for reliable CX, grab a stamp card & claim your gift. 📍ARIA, Oct 19–21 #SearchUnify #TSW2026 #AgenticAI
🤖 Made with AI
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Your AI agent just gave a customer a confident answer. It was also wrong. 😬 Join SearchUnify at #TSWLasVegas to learn how Matillion built trusted agentic self-service. 🎤 Oct 20, 3PM PT 🍽️ Dinner 6:30PM: luma.com/7uvjd7td 📍 Booth #321
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AI doesn’t fail because of the model. It fails because of the knowledge behind it. Discover why knowledge architecture is the missing foundation for AI agents, copilots, and enterprise search in our latest whitepaper. Download now: searchunify.com/resource-cen…

AI-Ready Knowledge Base Guide | SearchUnify Whitepaper

AI agents fail because of broken knowledge architecture, not the model. Get the five-pillar Lego Logic framework to diagnose the gap and fix it.

searchunify.com
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The challenge? Turning fragmented data into actionable insights. Discover how AI Agent Analytics transforms support from a cost center into a growth engine. 📘 Download the eBook: searchunify.com/resource-cen…
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Your AI agent passed every demo. Now ask: can it route, coordinate, and maintain context across 10,000 live interactions? For complete information, download our whitepaper: searchunify.com/resource-cen…

Build vs Buy AI Agents for Support: Complete decision framework

This whitepaper provides the framework to evaluate your operational readiness, assess true costs, and define the optimal path to procure AI Agents for customer support.

searchunify.com
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We are proud to be recognized as a Major Contender in @EverestGroup 's Enterprise Search PEAK Matrix® 2026. Read more: searchunify.com/press-releas…
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25 consecutive quarters of leadership. SearchUnify has once again been recognized as a G2 Leader in Enterprise Search Software Here’s to building even better experiences ahead : searchunify.com/press-releas… #EnterpriseSearch #CustomerExperience #G2 #B2BTech
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70% of L1 tickets are repetitive. Most chatbots still fail on context & handoffs. AI Support Agent changes that: • RAG-powered responses • LLM-agnostic • Plug-and-play integrations Result: ↓ tickets ↑ speed ↑ CSAT Contact for more details: searchunify.com/company/cont…
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Most enterprise AI starts with chat & voice—email gets ignored. Yet 70% of customers still prefer email, with 12–24 hr response times. It’s not secondary. It’s where complexity, compliance & volume hit hardest. We broke down why email is AI’s biggest missed opportunity👇
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Explore how AI SupportPlus Agent can Bring Autonomous Resolution to your Enterprise email Channel: searchunify.com/resource-cen…

Why Email Still Matters in Customer Support | SearchUnify

70% of customers prefer email for support, yet it remains the least AI-automated channel in enterprise support stacks. Discover how AI SupportPlus Agent brings autonomous resolution to email,...

searchunify.com
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Proud moment for the team 🚀 SearchUnify Knowbler wins Gold at the @GlobeeAwards 2026 for Best AI-Powered Knowledge Management & Corporate Wiki 🏆 Read the full announcement in the press release : searchunify.com/press-releas…
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88% expect faster replies. 50% will switch after one bad experience. Still taking 12 hours? Fix your FRT 👇 searchunify.com/resource-cen… #Customersupport #RFT #Revenue #SearchUnify
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Same AI agents. Different costs. The difference? Strategy. Overshooting your AI budget? Time to audit. 👇 searchunify.com/resource-cen… #aiagents #agents #AICost #SearchUnify
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Uncover these 7 factors in our new blog: searchunify.com/resource-cen…

7 Factors Affecting AI Agent Costs in Customer Service

Discover the key factors influencing AI agent costs in customer service, from data readiness and integrations to governance, maintenance, and long-term operational considerations.

searchunify.com
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Strong conversations. Clear direction. The 7th Successlab CSS Executive Forum brought support leaders together to explore what’s next, Agentic AI, autonomous resolution, and moving beyond ticket-driven models. The shift isn’t coming. It’s already here.
Leaders at the 7th CSS Executive Forum discussing the future of customer support, including agentic AI, autonomous resolution, and the shift beyond ticket-driven models.

ALT Leaders at the 7th CSS Executive Forum discussing the future of customer support, including agentic AI, autonomous resolution, and the shift beyond ticket-driven models.

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Your funnel may be leaking leads and you might not even see it. Delayed follow-ups. Misrouted leads. Weak scoring models. Watch how marketing automation helps fix funnel gaps and drive better conversions. Register Now: ow.ly/mjqh50Yy16q #MarketingAutomation #Grazitti
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Your agents are drowning in repeat tickets. 280 on 2FA. No KB article. 890 refund tickets. Article outdated. Most teams find out after CSAT drops. Case-cluster recommendations catch knowledge gaps before your customers do. Full breakdown here: searchunify.com/resource-cen…
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IIs your DIY AI Agent just the tip of the iceberg? 🧊 The real costs hide beneath the surface — maintenance, scale & governance. 40% of agentic AI projects will be canceled by 2027. (Gartner) Know what true Enterprise AI is really made of 👇 searchunify.com/resource-cen…
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