Analysis and expertise on #CX, #ConversationalAI, #GenAI, #LLMs, conversational intelligence, contact centers, and intelligent authentication
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Joined May 2009
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Opus Research retweeted
Derek Top of @opusresearch offers his precise appraisal of the latest capabilities of Zoho Analytics
Learn more about what industry analysts say about us 👉 zoho.to/D1h
Also, get started with Zoho Analytics here ➡️ zoho.to/CDn
Opus Research retweeted
Join our webinar series with @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.
Register: bit.ly/4gKRv7j
Opus Research retweeted
Join our webinar series, "𝗧𝗵𝗲 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿 𝗦𝗵𝗶𝗳𝘁: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲" to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals.
Our NICE team will be joined by @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots!
Register: bit.ly/4gKRv7j
Opus Research retweeted
Link to full blog post @opusresearch
opusresearch.net/2024/12/12/…
Opus Research retweeted
Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch
opusresearch.net/2024/12/03/…
Opus Research retweeted
I examine how various enterprise software vendors address GenAI risks. Good to know what your CCaaS vendor is doing to protect the LLM-powered services they offer you! Here's a link to the report summary. opusresearch.net/2024/11/25/…
Opus Research retweeted
Just in: a new episode of the Generation AI podcast. 🎧
Dan Miller (@dnm54), founder of @opusresearch, joins Nirali Amin for a discussion on how generative AI is rewriting the rules of business innovation and competition.
Opus Research retweeted
CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom
Opus Research retweeted
On Day 3 of #CX #AI Innovation Week, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity with @opusresearch's @derektop.
Register here: bit.ly/4cJv67v
Opus Research retweeted
Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24
Opus Research retweeted
#ZohoAnalytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas
Dan Miller of @opusresearch has written more about our #AnalyticsForAll approach in his latest article 👇
zoho.to/fQk
#AnalyticsForAll
Opus Research retweeted
Hackathons attracting #CX #AI developers seeking VC funding. Here are thoughts from Amy Stapleton at @opusresearch (image generated by @getremixai )
opusresearch.net/2024/09/09/…
Opus Research retweeted
Our secure, contextual AI simplifies tackling complex business challenges with user-friendly solutions.
Curious about what the experts think? See what Amy Stapleton, a senior analyst at @opusresearch, has to say about our AI assistant, Zia.
Read more 👉 zurl.co/aP0h
Opus Research retweeted
Exciting news! NICE has been recognized as a Market Leader in the 2024 @opusresearch Conversational Intelligence Intelliview Report.
Dive into the comprehensive analysis and discover how our CI offerings drive tangible business value.
okt.to/GFoIak
Opus Research retweeted
#EnterpriseConnectAI Session Highlight: Explore the transition from #conversationalAI to #generativeAI and its impact on customer experience with Derek Top and Amy Stapleton from at @opusresearch. Learn more about their session here: informatech.co/3L2iE7z #EnterpriseConnect
