Before you scale AI agents in CX, Robin Gareiss and Cresta debunk the myths shaping current strategy. Watch the webinar: cresta.com/webinars/3-ai-age… #AIAgents #CX #CustomerExperience

Slack's new AI capabilities expand collaborative teamwork features. See adoption trends and workflow impact. Full report: metrigy.com/product/slack-ad… #AI #Teamwork #UnifiedComms #MetriNote

Procurement strategies for communications services vary widely. We analyzed how organizations evaluate vendors, weight capabilities, and structure decisions. Full findings: metrigy.com/product/buying-s… #Procurement #UnifiedCommunications #CommunicationsServices #BuyingStrategy

Enterprise buyers are rethinking their CX technology partnerships. Research on how vendor evaluation, strategy, and partnership expectations are shifting. Read the report: metrigy.com/rethinking-cx-te… #CX #VendorManagement #Strategy #Research

Dynamics 365 migrations are getting faster. Microsoft's new tool cuts deployment complexity, removing a known adoption barrier. Full report: metrigy.com/product/new-micr… #MetriNote #Dynamics365 #CX #CRM #EnterpriseIT

New Metrigy research at #Dreamforce: @RGareiss on how channel orchestration defines the agentic era, with @salesforce Tue 9/15 4:30p, Moscone West L2 Wed 9/16 9:30a, Moscone South Stage 6 First come, first seated - reg.salesforce.com/flow/plus… #Dreamforce2026 #AI #CX #ContactCenter

Your competitors are doing AI differently, and the results show. New research reveals the specific practices, vendor selections, and operational structures that separate top performers from the rest. See the data: metrigy.com/product/what-sep… #AI #CompetitiveAdvantage #Strategy

Crescendo's AI-native unified CX platform consolidates customer interactions into one system. As AI-first architecture becomes standard, we analyze the shift and what enterprises need to know. Full report: metrigy.com/product/crescend… #AI #CX #Architecture #Platform

Vendor consolidation trend: AI orchestration platforms becoming the central buying decision, replacing point solutions. Reshaping procurement and stack architecture. Full findings here: metrigy.com/unifying-the-sta… #AIOrchestration #StackModernization #Procurement

Workplace collaboration AI shows promise, but success depends on execution. Our latest research breaks down adoption factors that matter most. Read the full findings. metrigy.com/product/achievin… #AI #Strategy #UC #Collaboration

Five sessions. One day. @Five9 #AI Day is on demand now — practical #AI for #CX and #UC leaders. Watch on demand here: ▶️ five9.com/ai-day

Service tiers reshape customer experience and business value simultaneously. New research on optimizing elite tier strategies. Full findings here: nojitter.com/contact-centers… #CustomerExperience #ServiceTiers #CX #Strategy

Assumption-driven strategies often underperform because they ignore customer reality. Research identifies the gap between business assumptions and true customer preferences. Why this matters. Full findings: metrigy.com/aligning-the-gap… #Strategy #DataDriven #CX #Research

Vertical UC solutions deliver measurable ROI, compliance alignment, and operational gains. How the business case differs by industry. Full report here: metrigy.com/making-the-case-… #UnifiedCommunications #UC #ROI #VerticalSaaS

Q-Day is coming, and most orgs aren't ready. Only 18% require app providers to support post-quantum cryptography, per Metrigy research. Irwin Lazar on where the risk is and how to prepare. Read more: nojitter.com/data-management… #QDay #QuantumComputing #Cybersecurity #PQC

NiCE ranks first in Metrigy's 2026 CCaaS MetriRank evaluation. Recognition in contact center solutions. Read the report:metrigy.com/press-release-ni… #CCaaS #ContactCenter #MarketRanking #Enterprise

Why organizations need a formal plan to exit AI models: switching isn't just hard, it's legally risky. Based on research across 759 firms. New piece on de-risking AI. Full findings: metrigy.com/de-risking-ai-wh… #AIStrategy #RiskManagement #VendorIndependence #Leadership

Your contact center is sitting on years of untapped customer data. Metrigy's Beth Schultz joins Verint to break down how to turn it into real CX insight and business outcomes. Aug 19, 11 AM ET. Register: ow.ly/LsgW50ZvTGi

Contact center AI usually stalls in pilot. Five9's AI Day 2026 is built for what happens after that. Metrigy's Robin Gareiss opens with fresh data on where AI is driving real returns in CX. Aug 13, 10 AM PT. Free, live, unscripted. Register: ow.ly/CH1y50ZvS6j

97% of healthcare leaders see AI value, but governance gaps persist. Model inventory tracking significantly lags other industries. Where healthcare's AI approach diverges. Full report: metrigy.com/product/how-heal… #HealthcareAI #AIGovernance #HealthTech