David Lopes (@_DavidLopes_) header
David Lopes (@_DavidLopes_) profile picture

David Lopes

@_DavidLopes_

Customer Experience Strategist, EMEA at Oracle | V.Occasional blogger | Speaker | Adviser - opinions are mine (invariably inspired by others) #CX #FinTech #DX

 United Kingdom
uk.linkedin.com/in/davidlopes
Joined September 2012
  • Tweets178
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  • Followers187
8Media
Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)
Our 2nd birthday! Fully loaded with 55 ninjas - RaspPi, HTML, Java, Scratch, SonicPi, Minecraft #wilmslow #coderdojo
Image from Wilmslow CoderDojo (@WilmslowDojo)
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Lots of ghost busting @wilmslowdojo just fab.
Image from David Lopes (@_DavidLopes_)
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Happy #BlackFriday everyone. So far today, 35 messages from retailers in inbox. Guess what, #NotDoingIt. Are you?
0%Heck yeah, #bargins
100%No, no, defo not
1 votes • Final results
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Setting up for cca. #CCAGlasgow15 mr noone in full cjm flow.
Image from David Lopes (@_DavidLopes_)
Enjoying todays speakers and making final prep for CJM session at #CCAGlasgow15
A good blog by Adi Sarda on his CX at the moment that matters for home insurance a fire @LinkedIn linkedin.com/pulse/uk-insura… @adi_sarda
The UK Insurance Industry and Customer Brand Loyalty

The UK Insurance Industry and Customer Brand Loyalty

The UK Insurance and Long Term Savings industry is the largest in Europe, and third largest in the world after the US and Japan. It manages investments of £1.

linkedin.com
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It's going to be a great event. Very much looking forward to fascinating the CJM session tomorrow. xitter.cf/Mattb8son/status/66904…
Matt Bateson (@Mattb8son) profile pictureMatt Bateson@Mattb8son24 Nov 2015
Train journey started... Looking forward to seeing you all there #CCAGlasgow15 xitter.cf/cca_global/status/6689…
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A good blog from George Robey "In these shoes?" on @LinkedIn linkedin.com/pulse/shoes-geo…
In these shoes?

In these shoes?

A friend of mine, when she was a hotel manager, used to train her customer facing staff by producing a basket of shoes and invite them to imagine how the wearers of the shoes would want to be dealt...

linkedin.com
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Very much enjoyed speaking at Global Contact Centre callcentermagazine.net/globa… event today, great speakers and topics. @PMF_Oracle @OracleCX
There is a certain poetic symmetry about this... Amazon to sell books the old-fashioned way in a physical bookshop independent.co.uk/arts-enter…
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David Lopes retweeted
Daryn Mason (@CxDaryn) profile picture
Daryn Mason@CxDaryn28 Oct 2015
Digital Transformation - Guess what? It's all about the customer experience! #CX | new report by @AccentureDigi lnkd.in/eUMtrUt
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Form an Alliance - Interesting Take frm @Independent "The biggest lie bosses tell their employees" @reidhoffman ind.pn/1MoWw4Y
Interesting read. "Banks and Blockchains and Bitcoin, Oh My!" @ZapChain zapchain.com/a/tu3Iup63Bb @NTmoney #fintech
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David Lopes retweeted
FINTECHNA (@fintechna) profile picture
FINTECHNA@fintechna7 Oct 2015
RT ppolonen: ZestFinance's underwriting technology, which looks at tens of thousands of "signals" #fintech finance.yahoo.com/news/ex-go… … via Ya…
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My Blog: Diesel Engines prove, you are what you measure on @LinkedIn linkedin.com/pulse/diesel-en… #CX by @_DavidLopes_
Diesel Engines prove, you are what you measure

Diesel Engines prove, you are what you measure

I’ve been following the recent events around the miss-reporting of emissions with equal measures of resignation and lament. We have always been aware that diesel engines weren’t universally “good”...

linkedin.com
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David Lopes retweeted
Daryn Mason (@CxDaryn) profile picture
Daryn Mason@CxDaryn5 Oct 2015
"Refund Your Customers Six Months Of Life" by @CxDaryn on @LinkedIn #CX #CustService linkedin.com/pulse/refund-yo…
Refund Your Customers Six Months Of Life

Refund Your Customers Six Months Of Life

In their lifetime, your customer will spend an average of six months queuing. Six months of their lives they will never get back.

linkedin.com
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Nice piece : "How the Subscription Economy will Transform Insurance" @LinkedIn linkedin.com/pulse/how-subsc… #FinTech #DX
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Friday Fun. Before Digital there was analogue. #Analogue - Microscope Shows How LP's r Played bit.ly/1KTBkyf @simonrmiles
Electron Microscope Shows How Vinyl LP's Are Played

Electron Microscope Shows How Vinyl LP's Are Played

iflscience.com
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Visuals processed 60,000x faster in brain than text - Use visuals in presentations @neomammalian #socialselling – at Richmond, London
Image from Tim Hughes 提姆·休斯 (@Timothy_Hughes)
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