David Lopes (@_DavidLopes_) header
David Lopes (@_DavidLopes_) profile picture

David Lopes

@_DavidLopes_

Customer Experience Strategist, EMEA at Oracle | V.Occasional blogger | Speaker | Adviser - opinions are mine (invariably inspired by others) #CX #FinTech #DX

 United Kingdom
uk.linkedin.com/in/davidlopes
Joined September 2012
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  • Followers187
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Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)Photo by David Lopes (@_DavidLopes_)
Our 2nd birthday! Fully loaded with 55 ninjas - RaspPi, HTML, Java, Scratch, SonicPi, Minecraft #wilmslow #coderdojo
Image from Wilmslow CoderDojo (@WilmslowDojo)
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David Lopes retweeted
Daryn Mason (@CxDaryn) profile picture
Daryn Mason@CxDaryn28 Oct 2015
Digital Transformation - Guess what? It's all about the customer experience! #CX | new report by @AccentureDigi lnkd.in/eUMtrUt
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David Lopes retweeted
FINTECHNA (@fintechna) profile picture
FINTECHNA@fintechna7 Oct 2015
RT ppolonen: ZestFinance's underwriting technology, which looks at tens of thousands of "signals" #fintech finance.yahoo.com/news/ex-go… … via Ya…
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David Lopes retweeted
Daryn Mason (@CxDaryn) profile picture
Daryn Mason@CxDaryn5 Oct 2015
"Refund Your Customers Six Months Of Life" by @CxDaryn on @LinkedIn #CX #CustService linkedin.com/pulse/refund-yo…
Refund Your Customers Six Months Of Life

Refund Your Customers Six Months Of Life

In their lifetime, your customer will spend an average of six months queuing. Six months of their lives they will never get back.

linkedin.com
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Visuals processed 60,000x faster in brain than text - Use visuals in presentations @neomammalian #socialselling – at Richmond, London
Image from Tim Hughes 提姆·休斯 (@Timothy_Hughes)
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David Lopes retweeted
Neil Sholay (@NeilSholay) profile picture
Neil Sholay@NeilSholay30 Sep 2015
New research suggests that businesses are wasting £250bn a year on failing #digital projects, says @Computing_News ora.cl/XiF
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Finextra news: Santander's Botin calls for level playing field with new tech rivals #banking #digitaldisruption finextra.com/news/fullstory.…
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David Lopes retweeted
Daryn Mason (@CxDaryn) profile picture
Daryn Mason@CxDaryn24 Sep 2015
Wrong KPI? B2B marketers focusing on social reach, not engagement | @marketingB2B #digitalmarketing lnkd.in/e8j7ZZh
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In customer service, your people are NOT your most important asset. bit.ly/1KrNGPV #custserv @billquiseng
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David Lopes retweeted
Daryn Mason (@CxDaryn) profile picture
Daryn Mason@CxDaryn17 Sep 2015
Insightful report deconstructs the retail customer experience and ranks results | Via @RetailingToday #CX…lnkd.in/eByZngV
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A good blog: 7 ways social media can improve customer satisfaction: Social media and customer relationship exp... bit.ly/1URMihs
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David Lopes retweeted
Next Money (@nextmoney_) profile picture
Next Money@nextmoney_9 Sep 2015
ING acquires 12-person loyalty startup Qustomer; opens Innovation Studio nxtbnk.com/1hWCMIe
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David Lopes retweeted
BankNXT (@banknxt) profile picture
BankNXT@banknxt9 Sep 2015
P2P insurance is on the rise, by @ThomMcC_DMFS bit.ly/1Npibd8
Image from BankNXT (@banknxt)
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Think as big as you can because if you fall back you are still further ahead than you were before. #fintech #startup xitter.cf/t_blom/status/64129911…
Tom Blomfield (@t_blom) profile pictureTom Blomfield
@t_blom8 Sep 2015
In the year 2045, we will have widespread human cloning, and @Sainsburys_Bank will provide quality products by telephone. Thinking big, guys
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Blockchain Use Cases (Non-Financial and Financial) by @amitTwitr |buff.ly/1ISEekz
Image from Chris Gledhill (@cgledhill)
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Wonder what a full page @FT advert telling people to download software updates cost the government?
Image from Rory Cellan-Jones (@ruskin147)
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David Lopes retweeted
FINTECHNA (@fintechna) profile picture
FINTECHNA@fintechna3 Sep 2015
RT obussmann: UBS looks to build 'settlement coin' alliance buff.ly/1ObLpJc  #Blockchain #FinTech
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4 Reasons Blogging is an Essential #B2B #Marketing Tactic dld.bz/dN9yX
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David Lopes retweeted
FINTECHNA (@fintechna) profile picture
FINTECHNA@fintechna3 Sep 2015
RT fintechstreet: Barclays has two #blockchain 'labs' in London and is planning 45 experiments with the technology… pocket.co/sok855
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What are the worst things you can do when launching an #EmployeeAdvocacy program? ora.cl/rEO #OracleEmp #SocialMedia
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