In my own small way, trying to help clear the fog around Customer Experience. Dad of two rowers ; walker of one dog. Views and opinions my own.
Henley-on-Thames, England
Joined January 2009
- Tweets616
- Following151
- Followers209
- Likes240
I can get reliable WiFi at 40,000 feet but @GWRHelp are unable to provide even the slightest level of service at any point on an 8 hour return trip between Cornwall and London. Business travel, 1980s style 😡
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Hi @GarminUK . It’s a shame that when I buy a new watch (FR970) I get 2 keepers on the strap, but when I buy an additional strap I only get one so it’s less secure. Why not provide 2 keepers with new straps?
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Hi @HenleyTrains . Based on previous experiences , do you have a view on how trains to/from London on Thursday 15th Dec (day between strikes) will operate? Thanks!
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@MartinSLewis thanks for being a voice of reason.Can you help me understand the economics of the energy price rises. We keep being told that prices are increasing because of rising costs of oil and gas. And yet the majority of the increases we see are in the standing charges.1/2
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Stuck in limbo between @RevolutApp and @CharlesSchwab. Does anyone want to fix things so that I and others can transfer USD to Revolut? Shocking lack of care from both companies, both blaming each other.
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As mea culpas go, @atom_bank , that’s a pretty decent one, thank you. Hopefully no repetition of Friday’s mis-step.
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We must do better. We WILL do better. #BeAnAlly
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking. zdsk.co/DoBetter
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Simon Miles retweeted
Watching Johnson. This is despicable. Parents all over this country have abided by the lockdown rules, even while ill themselves. Hundreds of thousands managed toddlers while shut up inside cramped accommodation, purely for the common good AS THE GOVERNMENT TOLD THEM TO DO.
6 weeks ago I bought a top of the range @NespressoUK coffee machine from @jlandpartners. This week it breaks, and both organisations tell me to talk to the other. Result is a very expensive lump of metal, and no coffee. Customer Experience at its worst.
With a total lack of coherent leadership from #UKGovernment , we all need to be masters of our own destiny. #COVID is still here & just as deadly. Life isn't normal: socialising, buying houses, day trips, playing basketball etc are still stupid things to do #StayAtHomeSaveLives
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Huge credit and kudos to everyone involved in #HenleyLockdownFest. So many talented local people making for a fabulous weekend and raising money for @NHSCharities and @CounsellingRCS. #henleyonthames #henleylockdown henleylockdownfest.com
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Heard today that effective yesterday @VodafoneUK have increased their prices. Global pandemic, crashing economy, huge job losses and people whose only outside contact might be via their phone.... Surely someone in Vodafone should have stopped and thought...
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Simon Miles retweeted
If we're on a Zoom call, I don't care if your kids are in the frame, having a meltdown in the background, or are sitting in your lap playing with your keyboard. I get it. The fact that you're continuing to work is a minor miracle. Just do your thing.
Thank you @olympia_london for insisting on charging me a cancellation fee. The only reason I'm cancelling is because the @ideal_home_show is cancelled, so I obviously don't need to park my car any more.
Your best line: "... as the decision to cancel the event was made by the organisers and not ourselves, we will have to play by our Company Ts&Cs".
Actually no, instead you could choose to be consumer friendly, understanding and helpful.
Simon Miles retweeted
It breaks my heart 💔 that we’ve had to cancel #ZendeskRelate, but it was the right thing to do for our attendees and employees. Just know that we love you all and we will come back with something amazing! – at Miami Beach, FL
Zendesk has been evaluating the evolution of the COVID-19 (coronavirus) situation and we’ve made the difficult decision to cancel #ZendeskRelate 2020. We're working on the best way to bring you all the great content planned for Relate so please stay tuned. zendeskrelate.com/health/
Long time @Sonos customer and advocate suddenly left with what is effectively a bricked system. This will be studied in business schools as a lesson in how to alienate your loyal and repeat customers. Shame on you Sonos. @Patrick_Spence @SonosSupport
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Day 1 of the new timetable for @GWRHelp ... and my train is cancelled (0736 from HOT). Great job guys. @HenleyTrains
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