@StossInSupport

Senior Leader in CX. Come find me on LinkedIn or https://xitter.cf/t.co/VQC3X6hSlX.

 Waterloo, Canada
Craig.Stoss.ca
Joined July 2010
  • Tweets3.2K
  • Following398
  • Followers483
385Media
Craig Stoss retweeted
Salto@salto_io6 Apr 2023
Gathering data means nothing if you’re not leveraging it effectively. Check out this post by #Zendesk expert @StossinSupport to learn how to connect data for a better CX, reduced handling times, and more: hubs.ly/Q01K8GQ10

How to connect related data in Zendesk | Salto

Let’s talk about connecting and using data in Zendesk to improve your service, inform customer interactions and mitigate issues.

salto.io
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Tune in to learn about the latest tools and trends in CX!
Craig Stoss@StossInSupport22 Mar 2023
I am so excited to be speaking with Kodif about how #ai and #chatgpt are going to completely change the way we deliver #customerservice. Join us on March 30th at 1pm PDT! tiktok.com/@cscxtips/video/7…

TikTok · cscx

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I’m excited to talk and discuss the most recent trends in CX tooling with Craig! @StossInSupport is one of the very knowledgeable experts in CX tooling.
Craig Stoss@StossInSupport20 Mar 2023
Revolutionize Your Customer Support: Discover the Latest Tools and Technologies in 2023. It is a must-attend event for anyone looking to stay ahead of the curve in the ever-evolving world of #customersupport. lnkd.in/g6YpRWYp #customerexperience #ArtificialIntelligence
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Craig Stoss retweeted
Chris Bakke
@ChrisJBakke8 Mar 2023
Scheduling a meeting: American: "I'm having brain surgery tomorrow from 2-5pm but can do 5:15pm tomorrow if that works" European: "Tomorrow is the 789th anniversary of the local cheesemaker setting up shop in our town, which is a 3-day holiday, but I can do next week."
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THE CASE FOR SHUNNING So there’s this comic strip called Dilbert that a lot of people used to think was funny—certainly enough to sustain an enormously successful career in the funny pages for its creator, whose name is Scott Adams. armoxon.substack.com/p/the-c…
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The most successful CX programs are not those that never make mistakes, but those that are willing to take risks and learn from their failures to improve the customer experience. #CX #risktaking
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"Customer experience is all about creating meaningful connections with your audience. How are you fostering those relationships? #CX #CustomerExperience #BusinessTransformation"
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Your #ai roadmap laid out for you! February 16 at 10am PST. Register today! #cxtransformation #customerexperience theloops.io/blog/cx-transfor…
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Craig Stoss retweeted
Rod Mitchell@CXBunited8 Feb 2023
Gartner defines customer experience as the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products. #CustomerExperience #CustomerJourney #CustomerSatisfaction
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Craig Stoss retweeted
Stephanie Totty@Tottums7 Feb 2023
Me, sitting in the corner, quietly taking it all in: "Hey, you know what? Maybe our viewership is down because it's really hard even die hard baseball fans to actually watch their teams? Have we thought about just un-gating the games and making them accessible?"
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🎤Will there be a place for humans in Customer Experience? Find out in “The one where chatGPT visits CX Passport” Episode 103🎧 This episode is best in video form lnkd.in/gsSW3h4H #chatGPT #AI #cx #customerexperience #podcast
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There is no case study stronger than an employee who loves their company. #CX #CustomerExperience
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44% of all sales of branded goods at Loblaw's are from their own private label store brands (President's Choice, No Name). They own the supply chain. When they cry poor about their net margins at the point of checkout, it's all a shell game - they're paying themselves.
Loblaw Companies@loblawco1 Feb 2023
Replying to @ChisamoreEvelyn @RodKahx @LoblawsON
We get it. It’s easy to blame grocers for higher grocery prices. But on a $100 grocery bill, our profit is less than $4.
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Craig Stoss retweeted
Susie Dent
@susie_dent10 Jan 2023
Two once very literal expressions: a ‘backlog’ was a large log at the back of the fire that kept smouldering away while smaller wood came and went. And the original ‘deadline’ was a boundary around a prison: any inmate attempting to cross it was liable to be shot.
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I am so excited to be on @in_queue! Come listen in as we explore how #data can enhance #customerexperience and how #customersupport can drive the revolution!
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Craig Stoss retweeted
Nick Mehta
@nrmehta20 Jan 2023
Hosted a #CustomerSuccess exec dinner last night and the stories there aligned to the data point below from the SaaS CEO survey I did. Every company is making tough decisions right now. But most are realizing that the one area to double down in or preserve is retaining clients.
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Bill Gates tries to install Movie Maker January 15, 2003
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Craig Stoss retweeted
Rob Fraser
@robbfraser5 Jan 2023
Shopify dashboard down all day. Perhaps there was a meeting about this that got cancelled.
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Craig Stoss retweeted
TheLoops@TheLoopsAI5 Jan 2023
Join our speakers next week to learn how PayPal tackled the challenge of implementing AI-driven preventative support! It's happening Tuesday, Jan. 10th. at 11am PT -- RSVP here: buff.ly/3jUbckv #SupportOps #CustomerSupport #PreventativeSupport
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Today expect something good to happen to you no matter what occurred yesterday. Realize the past no longer holds you captive. It can only continue to hurt you if you hold on to it. Let the past go. A simply abundant world awaits. – at Woodway, TX
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