We are ALL measuring #CustomerExperience Wrong. Our focus is not on CX at all in most cases. We focus on performance of our people (#sales, #support, #BDR, #marketing) and assume that translates to a positive CX. tiktok.com/@cscxtips/video/7… partnerhero.com/blog/we-are-…

I love all the people I follow on here, and will transfer that to @LinkedIn linkedin.com/in/cstoss/ And my content will continue to be hosted on stoss.ca/

It is clear this place is no longer a relatively open forum for discussion, but is being coerced into a political tool at the direction of a single person's world view.

With @CBC being falsely labelled as "state run" at the behest of a political rival to our government in Canada, as well as the general reduction in quality of this app and the inconceivable focus on the meme-ification and hostility, I will be taking a break from Twitter as well.

It's 2023, LLM's are generating clear, human-sounding speech mimicking anyone in the world's voice and yet I still have to listen to a voicemail I receive 10 times because it is so grainy and fuzzy I can't make out the name, number, or company... *sigh* #telecommunications

Fact: there is no "perfect" #CustomerExperience. There are always going to be opportunities to grow and get better. PartnerHero's Free CX Maturity Model will take 5 mins and will provide you valuable guidance on #CXstrategy hubs.ly/Q01KSSs90 #customersupport #maturitymodel

Knowledge is not a zero sum game. Too many people hoard knowledge as if it's their secret sauce that makes them successful. But knowledge sharing makes everyone successful. I don't become less successful by helping you acheive success.

I am speaking about the AI tech landscape for #Customersupport, #Customersuccess and #CustomerExperience Teams on April 18th at 2pm EDT. We'll discuss tools and features that exist today to help create your #artificialintelligence strategy! RSVP Here: cx-heroes.circle.so/c/cxl-pe…

I was at the Support Driven conference this week and got a chance to get some quick #customerexperience and #customersupport #leadership tips from the amazing @mrpatto @mdale7 and other! tiktok.com/@cscxtips/video/7…