Designing Better Healthcare Experiences with AI | Founder at Caidir, RoarHX | Former CXO at Yale & NYU Langone | CX at Humana & Virgin Pulse
Boston, MA
Joined October 2009
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- Following13.2K
- Followers17K
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Joan Kelly EDd retweeted
Joan Kelly @ROARHealth is showing data from the Ministry of Defense in Saudi Arabia which shows that addressing emotional needs is improving and that it is strongly associated with likelihood to recommend! – at Jeddah, Kingdom of Saudi Arabia
Joan Kelly EDd retweeted
#TipsForNewDocs
When the nurse asks you to come to a pt's bedside, you should jog, not saunter.
When the cath lab tech suggests a different catheter, say yes, please.
Medicine is a team sport: take advantage of all available expertise.
#kittlesonrules
Joan Kelly EDd retweeted
“How do you use digital strategies to lift up your patients? It can help build trust in a way we’ve never thought before. Simplify complexity and get rid of barriers." - @ROARHealth #HX23
Joan Kelly EDd retweeted
“It’s important to map out the consumer journey, and not just working with a health plan and a hospital but also their social drivers of health — food, transportation, & housing needs. We need to see the consumer experience and healthcare journey holistically.” -@ROARHealth #HX23
Joan Kelly EDd retweeted
Was a pleasure, and treat, to introduce my smart, passionate, and high energy colleagues this morning at the #pressganey #HX23 conference in Orlando, Dr @ROARHealth and @suzcogan. They presented to a great group of both Payer and Provider clients and ind…lnkd.in/efe7i2Gy
Joan Kelly EDd retweeted
Way to kick off #HX23! Our keynote speaker, Bryan Stevenson, left everyone SPEECHLESS! What was everyone's favorite Bryan quote...we have too many to count! 🙌
Joan Kelly EDd retweeted
We are just 4 short days away from #HX23! 🎉
In preparation for next week's conference and book signing, Press Ganey's Chief Medical Officer, Dr. @ThomasHLeeMD, highlights key takeaways from his newest book, Healthcare's Path Forward.
info.pressganey.com/press-ga…
Joan Kelly EDd retweeted
We're ONE WEEK away from #HX23! Who else is beyond excited?!
Whether you're tuning in online or in-person, what are you the most excited about next week?
Joan Kelly EDd retweeted
February marks #BlackHistoryMonth. This month is a time where we celebrate the achievements of Black Americans and recognize their contributions to our society and culture.
#blackhistorymonth #diversityandinclusion #equity
Joan Kelly EDd retweeted
At Press Ganey, we believe the #HumanExperience of care is foundational to optimizing the future of care delivery. Advancing performance on the Medicare star program is one way to improve outcomes for all!
Read all the details here: info.pressganey.com/press-ga…
Joan Kelly EDd retweeted
Join us at the upcoming @PressGaney healthcare conference, HX23, in February! We're partnering with The OSU Wexner Medical Center and LCMC Health on two sessions. Visit the link for a conference snapshot and to register. #conference #HX23
monigle.com/hx23/
Joan Kelly EDd retweeted
#Safety and employee engagement go hand in hand 🤝 — the two become an engine that drives improved efficiency outcomes throughout #healthcare.
Read more on the connection between employee engagement and a culture of safety: info.pressganey.com/press-ga…
Joan Kelly EDd retweeted
Over the past few months, it has been incredible to hear from amazing female voices at Press Ganey!
In our final female feature, we are celebrating Casey Willis-Abner, chief workforce officer. Casey aspires to develop people and build relationships across the Press Ganey team!
Joan Kelly EDd retweeted
📢 Calling all marketers!
New #HX23 sessions unveiled! Here is a sneak peek and check out all the sessions at pressganey.com/hx23
Joan Kelly EDd retweeted
As we work toward the shared goal of #zeroharm, we all must as adopt a broader definition of harm—one that includes both physical and emotional harm.
@TGandhi_Safety shares 5 principles for reducing operational friction and driving #safety in healthcare: info.pressganey.com/press-ga…
Joan Kelly EDd retweeted
New findings show that the #healthcare workforce is hurting across all positions, levels, identities, and length of service.
Get a first look at more insights defining our workforce, including key recommendations for reducing #turnover in 2023: info.pressganey.com/press-ga…
Joan Kelly EDd retweeted
Can't make it to #HX23 in person? No worries!
We’ll have live-streamed and on-demand sessions through our interactive online platform.
Tune into what was discussed last year to gain some insights for the future: info.pressganey.com/on-deman…
Joan Kelly EDd retweeted
Learn how a regional #healthcare organization uses Press Ganey’s Patient Experience solutions to drive improvement and establish #px as a strategic priority with leadership: info.pressganey.com/e-books-…
Joan Kelly EDd retweeted
Data can not only show organizations how they are performing, but can deliver insights that lead to meaningful, sustainable improvements—driving patient loyalty, #retention and acquisition.
Turn data insights into action through these 5 steps: bit.ly/3Ytbq1w
Joan Kelly EDd retweeted
Mark your calendars and join Press Ganey leaders, David Larsen and Adam Higman, and Vickie Monahan, @ElevanceHealth, as they speak about engaging providers to improve CAHPS Star Ratings.
We are looking forward to seeing everyone at the 2022 RISE Star Ratings Master Class!
