Putting Human Experience (HX) at the heart of #healthcare.
South Bend, IN
Joined June 2009
- Tweets8.8K
- Following1.7K
- Followers8.9K
- Likes3.2K
When the goal is zero harm, safety belongs in every decision, from the boardroom to the bedside. As we wrap up our Executive Safety Summit, see how Healthcare XM can help teams anticipate risk and act before harm occurs: bit.ly/4i78PX3 #ZeroHarm247
The setting has changed, but safety is still first on the agenda. We’re at @NASA with our Executive Safety Summit leaders, exploring how high reliability principles apply across industries and inform our work toward zero harm. #ZeroHarm247
We’re welcoming our customers @MethodistHosp, @HonorHealth, and @challiance to discuss how they’re leading toward zero harm at their organizations. From the boardroom to the bedside, the roles of CEOs and boards play a key role in making safety a shared commitment. #ZeroHarm247
Zero harm takes commitment beyond any one individual or organization. Our Chief Safety and Transformation Officer Tejal Gandhi shares her vision for Zero Harm 24/7 and the voices needed at the table to make care safe across the care continuum. pressganey.com/resources/blo… #ZeroHarm247
When people, processes, and technology work together, care becomes more reliable and the Experience Gap narrows. @JasonMaynard shares how Healthcare XM can help teams anticipate risk and act before harm occurs. Learn more: qualtrics.com/industries/hea… #ZeroHarm247
Experience is the business. Safety is the foundation. Our CEO @JasonMaynard opens our Executive Safety Summit with a reminder that safety runs through every moment of care, for patients and those delivering it. #ZeroHarm247
When care and coverage are disconnected, friction is harder to spot. Healthcare XM brings Clinical XM and Health Plan XM into one framework, combining @Qualtrics XM Data & AI with our expertise to anticipate and improve patient and member experiences: qualtrics.com/news/qualtrics…
The conversations at the #FutureofXM: Healthcare Executive Summit were so good, they’re worth a rewind.
Catch the introduction of Healthcare XM and hear how data, AI, and deep human context can help close the Experience Gap in healthcare: linkedin.com/events/thefutur…
Press Ganey retweeted
We're excited to announce Thomas H. Lee, MD as Executive Director of our XM Institute. A practicing cardiologist and longtime Chief Medical Officer of @PressGaney, Dr. Lee will lead the research and thought leadership that helps organizations everywhere understand and close the gap between what people expect and what they receive. Congratulations Dr. Lee! qualtrics.com/news/qualtrics…
#Qualtrics
Today in Nashville reminded us that context is what turns powerful technology into something healthcare organizations can trust.
Thank you to every leader who joined us in the room and virtually for the #FutureofXM: Healthcare Executive Summit!
"As clinicians, we need to be open to technology making us better at our jobs and more empathic. It’s expertise + technology that provides the best outcomes," said our Chief Nursing Officer Jeff Doucette on on stage at our #FutureofXM: Healthcare Executive Summit.
Trust is where every healthcare experience begins. Jeff Balser from @VUMCDiscoveries shares on stage at our #FutureofXM: Healthcare Executive Summit, "Technology removes friction so we can actually be more human with our patients and ultimately build social capital."
Our Chief Medical Officer @ThomasHLeeMD and client leaders from @CorewellHealth and @VUMCDiscoveries explore why connecting, inspiring trust, and working together are essential to realizing AI’s potential in healthcare.
Healthcare is deeply interconnected. Safety shapes experience, workforce conditions shape care, and access shapes trust. Our leaders bring those perspectives together to talk about the #FutureofXM in healthcare.
We're proud to announce Healthcare XM: our proprietary data, analytics, and solutions now brought to life on @Qualtrics' XM Data & AI Platform. Learn how we're combining the world’s largest experiential dataset with advanced AI: qualtrics.com/news/qualtrics…
What will healthcare organizations need to deliver better care in 2030? Our Chief Medical Officer @ThomasHLeeMD discusses the technology, trust, and human connections needed to get there. Tune in now: linkedin.com/events/thefutur…
Healthcare context changes the meaning of every data point. Industry and experience ontologies help Healthcare XM understand what information represents, who it belongs to, and what it may mean across the care journey. Learn more and watch live: linkedin.com/events/thefutur…
A journey map captures a path at one point in time. Healthcare Experience Loops keep learning as new interactions happen, helping each action inform the next and making the experience more responsive.
“This is how we make sure in healthcare, the duty of care that you have an obligation to deliver, that the technology supports that principle.” Healthcare XM will help leaders simulate outcomes, predict patient and member needs, and act on what care teams trust.
