Award-winning unified, cloud-based call center workforce optimization, management, call recording, speech/desktop analytics, quality and performance management.
Los Angeles, CA
Joined January 2010
- Tweets1.9K
- Following240
- Followers280
- Likes167
Verint Monet retweeted
In our company-wide meeting, we learned about the many ways our co-workers from around the world are serving others through our Next Generation program. From collecting clothes to buying toys to volunteering at local food banks. To each of them, Thank you. #ThankfulThursday
Verint Monet retweeted
Register free for our upcoming #webinar 'How A Leading Company Eliminated Agent Friction, Elevated CSAT' and discuss the tools you need to reduce agent friction and create the optimal contact center environment. #ax #cx #ccw @MonetSoftware
bit.ly/2Kjowui
Verint Monet retweeted
.@MonetSoftware Solution Makes Club Med Contact Center Scheduling a Day at the Beach bit.ly/2I7x4Ci
Verint Monet retweeted
5 Customer Service Tips for #Healthcare Industry Contact Centers
hubs.ly/H0hYyjX0 #CX #CustomerExperience #ContactCenter
Verint Monet retweeted
20 Ways to Improve #CustomerExperience Management hubs.ly/H0hVmWX0 by @callcentrehelp #CX #8x8 #RingCentral #CallCenter
Verint Monet retweeted
Congrats @TMCnet 2019 Customer Product of the Year Award Winners: bit.ly/2TYwJKX
@C3iCustCare @C2CRM @confirmit @CounterPath @GetCyara @The101VOICE @KnoahSolutions @Meriplex @MonetSoftware @NewVoiceMedia @NICELtd
Verint Monet retweeted
Workforce Management Innovation: What Every Contact Centre Needs To Know callcentrehelper.com/workfor… @talkdesk #cctr
Verint Monet retweeted
Messaging: The Next (Current?) Preference in Communication
Does your #contactcenter offer messaging as an option? If not, it most likely will very soon. Among #millennials just 12% prefer making a phone call to using a messaging app.
monetsoftware.com/messaging-… #omnichannel #CX
Verint Monet retweeted
The wait is over. February brought us new apps from @MonetSoftware, @sweet_hawk, @zoho and more. zdsk.co/Feb19Integrations
Verint Monet retweeted
10 Great Conversations to Have With Your Contact Centre Team #CustomerService #ContactCenter #cctr #CX
hubs.ly/H0gxhWz0 by @callcentrehelp
Verint Monet retweeted
Contact Center Challenges & Priorities for 2019 #contact center #CX #Challenges #Priorities
hubs.ly/H0gk1Wj0 by @ccpipeline
Verint Monet retweeted
Four Key Contact Center Technologies for 2019 #contactcenter #customerexperience #AI #Ominchannel #Analytics hubs.ly/H0gk1R60 by @ccpipeline
Verint Monet retweeted
5 Tips to Provide Better #ITHelp Desk Support hubs.ly/H0gdRBg0 by @mikeaoki #contactcenter #CCaaS #CX
Verint Monet retweeted
17 Ways to Improve the Effectiveness of Your Digital #CustomerService hubs.ly/H0g6rZq0 by @callcentrehelp #CX #cctr #digitalcallcenter
Verint Monet retweeted
#ContactCenter Challenges & Priorities for 2019 hubs.ly/H0g3x3r0 by @ccpipeline #CX #cctr #customerservice
Verint Monet retweeted
New research explores how many organisations are using employee insights to improve the customer experience - and how the best-performing businesses are collecting staff feedback. ow.ly/RDCy30ndDDu #custexp #CX #VoC #VoE
Verint Monet retweeted
13 #CustomerExperience Professionals Share Their #CX New Year's Resolutions hubs.ly/H0g38vx0 by @dangingiss
Verint Monet retweeted
Keeping #CallCenter Agents from Causing Legal Liabilities and Undermining Relationships hubs.ly/H0f-X1C0 by @ccpipeline #CCaaS #contactcenter