Insiders from an award-winning call center providing their take on the #contactcenter, #customerservice, #CX, #socialmedia, and other things of interest.
Minneapolis, MN
Joined April 2013
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Improving Experiences For People With Disabilities (Video) doingcxright.com/2020/11/30/… via @doingcxright
4 Proven Ways To Enhance Customer Experience With Social Media - by @SuperiorContact #CX superiorcontact.net/4-ways-t…
CallCenter Weekly retweeted
"Customers are going to push back and set the expectation for the service they want you to offer." @SeanBHawkins @FastLeaderShow qoo.ly/34pt4h #leadership #custserv
ALT sean-hawkins-leadership-podcast-fastleadershow.jpg
CallCenter Weekly retweeted
If you could build the ideal customer service agent, how would you do it? I discuss this in my latest post, "Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent" stevedigioia.com/blog/which-… @CallCntrWeekly @CallCenterICMI @CtCtrNation @GTA_CC
A customer success mindset can't save CX alone - but it's a start mycustomer.com/customer-expe…
CallCenter Weekly retweeted
The #ContactCenter is more relevant now than ever before. @ndytg has great list of insights on how contact centers will continue to drive value in the years to come. Read the list via @CallCntrWeekly: buff.ly/2YY0PfV #cctr #cx
CallCenter Weekly retweeted
5 Ways Tomorrow's Contact Center Will Deliver Value by @CallCntrWeekly dlvr.it/R3yC57
5 Ways Tomorrow's Contact Center Will Deliver Value
callcenterweekly.blogspot.co… by @ndytg #cctr #contactcenter
CallCenter Weekly retweeted
Listen to Your Heart (or your calls) by @CallCntrWeekly dlvr.it/R3W5hG
