@HelpDocs

We've moved over to Threads. Check out the link in our bio 💖

 Remote
threads.net/@helpdocsio
Joined May 2016
  • Tweets4.2K
  • Following998
  • Followers928
2.2KMedia
HelpDocs retweeted
Mind
@MindCharity31 Mar 2022
Transphobia is common on the internet, and it can be hard to deal with it day in, day out. It can have a serious impact on your mental health. This #TransDayOfVisibility we see you, we support you, and we want you to know we'll keep fighting for everyone's mental health. (1/2)
A square illustration by The Fox Fisher celebrating Trans Day of Visibility in light blue, bright blue, bright pink, pale pink, and white. It says "Happy TDOV."

ALT A square illustration by The Fox Fisher celebrating Trans Day of Visibility in light blue, bright blue, bright pink, pale pink, and white. It says "Happy TDOV."

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Wrote a long piece about readable Knowledge Base articles on the ⁦@HelpDocs⁩ blog! It’s pretty interesting 😎 blog.helpdocs.io/the-psychol…

The Psychology Behind Writing a Readable Knowledge Base Article

We delve behind the scenes and in our brains to see how we interpret words and turn them into something we read. We then take a look to see how we can create more readable Knowledge Base articles...

blog.helpdocs.io
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About @HelpDocs 👇 🏳️‍🌈 Queer/trans-led 🇪🇺 Based in Europe 💸 Bootstrapped and profitable 🗺️ Customers all over the world 📈 Hundreds of millions of page views a month 🤖 Lots of flexibility/autonomy
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Come lead customer education @HelpDocs! Full job description at apply.workable.com/helpdocs/…

HelpDocs

At HelpDocs we build documentation software that helps companies scale their customer support. We serve hundreds of millions of pages a month for companies of all sizes. From Fortune 100 companies...

apply.workable.com
Taylor Sloane@taysloane4 Jan 2021
I'm looking for someone to come join me and @jarrattisted at HelpDocs and lead Customer Education. 🏳️‍🌈 Queer/trans-led 🇪🇺 Based in Europe 💸 Bootstrapped and profitable 🗺️ Customers all over the world 📈 Hundreds of millions of page views a month 🤖 Lots of flexibility/autonomy
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You all. This is an excellent opportunity to work with great people on something meaningful and helpful. Probably best fit for a team lead or new manager that still likes ICing and being scrappy. I love their culture, tone, product and people—and you probably will too.
HelpDocs@HelpDocs12 Jan 2021
We're looking for a Customer Education Lead to help build out our content and team. Here's a little bit about us 👇 🏳️‍🌈 Queer/trans-led 🇪🇺 Based in Europe 💸 Bootstrapped & profitable 🗺️ Customers all over the world 📈 > 200m page views a month 🏄‍♂️ Lots of flexibility/autonomy
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We’re looking for someone to take the lead on Customer Education at @HelpDocs and make it their own 👇
Taylor Sloane@taysloane4 Jan 2021
I'm looking for someone to come join me and @jarrattisted at HelpDocs and lead Customer Education. 🏳️‍🌈 Queer/trans-led 🇪🇺 Based in Europe 💸 Bootstrapped and profitable 🗺️ Customers all over the world 📈 Hundreds of millions of page views a month 🤖 Lots of flexibility/autonomy
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Live Chat doesn’t always make sense. Especially in SaaS - so we’ve integrated @HelpDocs knowledge base search – so your visitors can directly get help from the page they’re on, or directly in-app.
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Day in the Life of a Remote Worker: Jake Peters, CEO @HelpDocs 👋 A desire for more freedom led Jake to remote work & now, their workday is now complete with a 'coffee palace' ☕️, routine made for night owls 🦉 + beautiful workspace. 💻 Read more: weworkremotely.com/day-in-th…
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This week we spoke to @jarrattisted from @HelpDocs ! Keep reading to find out what they said about growth, workplace culture and your customers being, well, people.
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Want your customers to search your knowledge base the moment they have a question? Directly from the page they're on? Well, they can with our new @HelpDocs integration! 😎
HelpDocs@HelpDocs18 Nov 2020
Link up HelpDocs with @GoSquared and let customers start searching for articles with our fancy new integration 🔗💖 buff.ly/32THhO4
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This week's featured remote company that’s hiring: @HelpDocs 💻 Join a solid distributed team that truly cares! Fully remote, bootstrapped and profitable, the team at HelpDocs is growing fast -- they're currently hiring for a handful of positions: weworkremotely.com/company/h…
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I'm looking for a remote Go dev to join the @HelpDocs team 🦄✨ helpdocs.io/jobs#job-417042
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I'm looking for a content producer to help build out our educational resources for @HelpDocs 💖 We're: 📡 A remote profitable company 🏳️‍🌈 Queer-led 🧶 Serving millions of hits a month 🧪 Happy to experiment helpdocs.io/jobs
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Another reason to love HelpDocs 💜 It's refreshing to see a company being so deliberate and inclusive.
HelpDocs@HelpDocs18 Aug 2020
Why We Don't Assume Pronouns in Customer Support ▸ lttr.ai/VEUf
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📢 I'm looking for 2 Engineers to join the @HelpDocs team. If you 👇 ❤️ are inclusive and highly value diversity 🌏 work best remotely 💌 are a great written communicator 👩‍💻 love working in React or Go (1+ years exp.) ...I'd love to see you apply 🤩 helpdocs.io/jobs

Careers at HelpDocs - Join Our Remote Team

Join our remote-first team building the future of knowledge base software. We're independent, progressive, and async-first.

helpdocs.io
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New year new gig? We're hiring @HelpDocs 👇 🌍 Fully remote 💸 Transparent salary and perks 🦄 Queer/trans founders 👩‍💻 Small team 🏏 Millions of hits a month for startups to Fortune 100 4 roles in Customer Ed (Advocacy/Writing) and Eng (React/Go). helpdocs.io/jobs

Careers at HelpDocs - Join Our Remote Team

Join our remote-first team building the future of knowledge base software. We're independent, progressive, and async-first.

helpdocs.io
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HelpDocs retweeted
Front
@FrontHQ25 Nov 2019
We partnered w/ our friends at @HubSpot to create The Guide to Strong Internal Comms – a Google Drive packed w/ internal comms templates we use right here at Front plus examples from @Drift, @Guru_HQ, @bonusly, @HelpDocs & HubSpot! Get the templates here👇 bit.ly/2BUQrM7
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Ever imagine shipping all your stuff across the sea and only half of it arriving? For my newest teammate @HelpDocs (hey Rivka! 👋) that nightmare was a reality. Stoked to get this first post out. It's a great read! blog.helpdocs.io/missing-box…
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HelpDocs retweeted
Front
@FrontHQ4 Nov 2019
We partnered w/ our friends at @HubSpot to create The Guide to Strong Internal Comms – a Google Drive packed w/ internal comms templates we use right here at Front plus examples from @Drift, @Guru_HQ, @bonusly, @HelpDocs & HubSpot! Get the templates here👇 bit.ly/2BUQrM7
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We've just had our second offer accepted for the open roles @HelpDocs. Another awesome team member joining us ❤️ So we're going from 3 to 5 in the space of a couple weeks after a year searching. I'm excited and terrified, but I think the future looks bright for us. 🤓
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