@FrontHQ
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How teams delight their customers, engage their teams, and build stronger businesses 🤝
San Francisco
Joined January 2013
- Tweets9.5K
- Following4.2K
- Followers9.4K
- Likes8.6K
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Say goodbye to the legacy helpdesk 👋 We announced new features that make Front the only AI-powered customer service platform uniting your team in service of your customers. Get ready to uplevel your service strategy: bit.ly/4eMhFVM
Front has surpassed $100M in ARR.
This milestone shows what’s possible when support teams have the right tools and fuel a future where AI and humans work together to deliver faster, more personal customer experiences.
front.com/blog/front-100m-ar…
The 2025 Game Changer Award winners have been announced 🏆 Take a look at the top leaders in customer service and see who’s truly changing the CX game (and showing others how to do the same). hubs.ly/Q034lGqt0
#GameChangerAwards
Thank you @builtin for naming Front as one of the Best Places to Work in San Francisco and Chicago 🥳
Learn more about our award-winning culture at: bit.ly/3PmW9MH
#BPTW2025 #2025BuiltinBest
P.S. - We're hiring! See open positions here: front.com/jobs
2024 was the year of AI-powered, customer-first support. In Front Rewind, we spotlight the features that upleveled service while saving time with AI & automation. Plus: a sneak peek of the latest CX predictions and what we’ve got planned for 2025: hubs.la/Q02_-NCc0
Join us for our Frontlines virtual keynote where Front CEO @dialdoc will discuss how companies can leverage AI to grow their business faster and gain insights into what customers *really* want during this pivotal moment for the customer service industry.
hubs.ly/Q02N4hPD0
Front retweeted
This is the biggest (and last 😱) news I’m sharing as CEO of Front: I’m thrilled to announce that I’ve hired Dan O’Connell to become Front’s next CEO 🙌 front.com/blog/a-new-frontee…
I’m not going anywhere, l take on the role of Executive Chair, and I will continue working for customers I love, with a team I adore.
It’s easier than ever to build and manage your rules with our revamped rule library, standardized rule builder, and streamlined rule management. Not sure what to automate? Join our Ask Me Anything on Thursday, Feb 22!
bit.ly/4bJoab2
At Front we work hard so you don’t have to!
It’s easier than ever to migrate your Knowledge Base to Front. Import your content from Intercom, Zendesk, or Help Scout with a simple paste of the URL into our importer.
Then just sit back and relax 😎
bit.ly/49pdoF5
See how @supacolor used Front’s tags to save $60k in unnecessary production costs: bit.ly/3uni7bx
Got customers all over the world? 🌎
With Front’s multilingual Knowledge Base you’ll face fewer language barriers for faster support.
See how you can add multiple languages to your knowledge base: bit.ly/49oGBQs
See how luxury travel company, Essentialist, exceeds industry average response times by over 95% with the power of Front! The team uses Front's rules engine to route messages to the right group within seconds, resulting in an optimal member experience.
bit.ly/3Sro0wo
We’re honored to be recognized as a @G2dotcom #BestSoftware2024 winner in four categories including best Customer Service Products! We truly couldn’t have achieved this without feedback from our customers; thank you 🥰 bit.ly/491E2UH
Get a behind-the-scenes look at the rules we use to organize messages, reduce email volume, and resolve customer issues faster. See how it’s all done in Front on February 6th at 10 AM PT. Register today. bit.ly/3U6Lv06
Want to see how efficient you can get with Front’s rule engine? Then jump on this train 🚂
Join us on Feb 6, 10am PT to see how Front Support uses rules to organize messages, reduce email volume, and resolve customer issues faster. Register 👉 bit.ly/3SeKcJM
Front retweeted
Don't miss out on this discussion with @collinmathilde and @parkerconrad! Understanding the importance of transparent support metrics is not just about data, it's also about building trust with your customers
Join @collinmathilde and @parkerconrad on Feb 8 as they discuss the ROI of making your support metrics public; why support quality should be a top priority for every CEO; and the most important metrics to measure. bit.ly/3OaoIg3
Front retweeted
Archetype Themes is thrilled to be part of @FrontHQ Top 100 Game Changers 🏆 Our win as a Knowledge Base Pro reflects our commitment to leading the way in customer service excellence.
Here’s to another great year with our customers! #gamechangerawards
