Passions: specialty coffee. music.
Austria
Joined June 2018
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get @Atlassian products in the mix when reporting #bugs and sending them to @Jira
and oh btw, you'll see screen recordings when you do so 🤩
Screen recording a bug without a tool and sending it to Atlassian Jira was never easier with the new video screen recording feature of Usersnap 🎦 youtube.com/watch?v=QBlCBend…
Alert! Digital fireside with Adrian Brady-Cesana from CXChronicles (the Customer Experience Optimization Company) in our Feedback Tribe. April 7th, 2021 5pm CET
He’s a CX expert with many years in the industry.
Register your seat at feedback-tribe.com
outstanding advice on #Feedback. thanks a ton @FSonnenberg
Download This Poster For Free. ➤ bit.ly/2OpmBIy | By Frank Sonnenberg | #FrankSonnenbergOnline #Feedback
Great piece by our own
@webcms
(Head of Growth, Klaus-M.) many thanks to @CMIContent
#LeadGeneration #contentmarketing #contentcreation #ebook
@Usersnap’s #content lead engine generated five times more product trials than its blog-only approach, says @webcms via @CMIContent. Read how > contentmarketinginstitute.co…
Last week we ran a quick poll at our "Break Silos for CX" webinar about #NPS, and the result looks like this. In connection to today's #FeedbackFriday challenge, share how NPS helped your organization to be more #CustomerCentric OR why you think it's a vanity metric?
"Once we had sufficient quantitative data, using the ChartMogul dashboard and direct qualitative feedback from our paying customers, it was time to combine them to identify the primary root causes of churn."
@ChartMogul is a game-changer!
Many thanks to @ChartMogul for our latest guest article, fresh out today!
@webcms talking about #churn and #Feedback, and how they helped us build better #products.
#CustomerFirst and #DataAnalytics FTW.
blog.chartmogul.com/churn-an…
Being customer-centric means I need to take their concerns, and make them actionable for my colleagues and myself.
#CX #customerexperience
come check out what's cooking on the Feedback Tribe ->
usersnap.com/feedback-tribe
both great pieces and truly enjoyed them both 🎯
#CustomerFeedbackByEverythiiiiing
#CustomerExperience
#CustomerServiceWeek
#CustomerServiceWeek2020
What's cooking in the #FeedbackTribe this week? We're discussing @annettefranz's new article "Communicating your intended #CX" and watching Café com CX feat. @ijgolding and @ClareMuscutt! Come join us 👉usersnap.com/feedback-tribe
ALT Customer Experience group - Feedback Tribe
Listen to "Haymo Meran & Gregg Weisstein - Small Business Digest Ep 62" by Small Business Digest via #spreaker spreaker.com/user/sbdigest/s…
@haymomeran @2sbdigest
#SmallBiz #Feedback
the #FeedbackTribe is amazing when you're looking to share your experiences. for #CX #uxdesign and #CustomerService folks out there 😎
Looking for a community of #CustomerCentric #UserDriven #CX #UX people? The #FeedbackTribe is the hub where we talk about making #CustomerFeedback the center of our business. Join us! usersnap.com/feedback-tribe?…
“...Usersnap helped us shorten the customer support cycle and thus plays an important role in maintaining and improving the usability of our product.” — @canva
#uxdesign #uat
know your users better, and make feedback actionable
a great piece by @uxmovement on how we help folks in #uxdesign manage their #Feedback
#ux
uxmovement.com/sponsors/user…?
#CX wins the day every time. Make a difference for your #CustomerExperience by having a read on @uxmovement about us. Great post!
it truly was a great event and there's still time to watch all the videos
7% of brands observed had a follow-up within 90 seconds with regard to #LiveChat from @SixPeppers at #UsersnapSummit20. Outstanding #Insights
BigChillard retweeted
In 6 minutes, @adamtoporek will join the #UsersnapSummit20 for a special #interview with @BigChillard on hassle-free #customerjourneys.
Hitting the homestretch soon here -- keep watching!
#CustomerService #CustomerSupport #CustomerSuccess
buff.ly/2WNJYOo
BigChillard retweeted
#teamwork versus #ownership, one of the main points for @Bnivens21 of @zoom_us. clear lines need to be determined.
#CustomerSuccess #CustomerCare #Sales 👇
the-journey-to-cx.usersnap.c…
come check us out @SlackHQ and all those thinking about joining the #UsersnapSummit20
@SlackHQ's very own @brianmerz having a 1-on-1 #interview with @BigChillard at #UsersnapSummit20
They're talking #CustomerSuccess at #Slack
#CustomerExperience #CX #CustomerService #EmployeeExperience
the-journey-to-cx.usersnap.c…
great job Ashley!
Our very own Ashley Cheng is speaking right now, highlighting how we used #qualitative #feedback to help our #product #marketresearch.
Don't dally ⏬ #UsersnapSummit20
the-journey-to-cx.usersnap.c…
@YamRe from @ZestisApp is now going 1-on-1 for an #interview with @BigChillard. Gonna be great. Come check it out 👇
#CustomerExperience #CustomerSuccess #CustomerSupport
the-journey-to-cx.usersnap.c…
BigChillard retweeted
In 7 minutes, #UsersnapSummit20 officially opens. Can still get your tix and join us!
the-journey-to-cx.usersnap.c…
#CustomerExperience #CustomerService #CustomerSuccess #CX #EmployeeExperience
BigChillard retweeted
7 Good Reasons for using ADOIT as an Enterprise Architecture tool buff.ly/2KbFgp0 #EnterpriseTech #EntArch
