Listen to The CXChronicles Podcast. CXC provides CX/Customer Success & Revenue Ops content, strategic partners & managed services. Make happiness a habit!
New York, USA
Joined April 2018
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AI is giving businesses more information than ever.
Your advantage will come from knowing what matters to your customers, what to ignore, and what action to take next.
The question isn’t just “What do we know?” It’s “So what do we do with it?"
#CustomerExperience #AI #CX
Monday afternoon CX check-in:
What's one small customer experience win you've seen or delivered today?
Best answers get a shoutout. 👇
#CX #CXChronicles
Your customer doesn’t see your org chart, they see one company, and they have high expectations.
“That’s not my department.”
What’s the worst “that’s not my job” experience you’ve seen? 👇
#CustomerExperience #CustomerSuccess #CXLeadership #CustomerJourney #CustomerService
How well are you really listening to your customers?
Feedback is one of the 4 Pillars of CX—and the right feedback can reveal exactly where your customer experience needs attention.
Want to find the gaps?
#CustomerExperience #CX #CustomerSuccess #CXStrategy #CustomerFeedback
Got a CX story worth sharing? 🎙️
We’re looking for leaders, innovators, and CX professionals with real-world insights, lessons, and experiences to bring to the CXChronicles podcast.
#CXChronicles #CustomerExperience #CX #CustomerSuccess #CXLeadership #CustomerJourney
🤖 Made with AI
People aren't just searching Google anymore. They're asking AI what to buy, who to trust, and what solutions to consider.
The question is: Is AI recommending your brand?
That’s where Answer Engine Optimization (AEO) comes in.
#AEO #AI #CustomerExperience #CX #DigitalStrategy
Great CX doesn't happen by accident. It takes 4 pillars working together: Team, Tools, Process & Feedback. Which pillar is your biggest opportunity?
#CustomerExperience #CX #CustomerSuccess #CXLeadership #CustomerJourney #BusinessGrowth
300 episodes of CX wisdom, now made smarter with AI. Turning knowledge into insights, tools, and action.
Ask CXC™ AI
#CXChronicles #CustomerExperience #CXLeadership #AI #CXNation #CustomerJourneyMapping #CustomerSuccessManagement
People don’t need more content, they need the right answer. After nearly 300 episodes of CXChronicles, we’ve built Ask CXC to turn years of CX knowledge into actionable answers.
If your team needs help with CX or AI, get in touch!
cxchronicles retweeted
I talked with @AdrianBradyCesa on the @cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! cxchronicles.com/186-cxchron…
cxchronicles retweeted
You can listen to @cxchronicles and me discuss it all in this #simplebrandpodcast episode here:
mattlyles.com/blog/simple-br…
cxchronicles retweeted
What's the most foundational investment to make in your #customerexperience practice?
Technology?
Processes?
VOC?
@cxchronicles says it's your team
If you don't invest in building a team of the right people and continue to invest them, all other investments are useless
#cx
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ICYMI: 7 cases have now been reported in New York in connection with the deadly multistate outbreak, according to the CDC 4.nbcny.com/KWYdnTp
Investing in the right tools will only help your employees become more efficient and in turn improves overall customer experience. #cx #customerexperience #employeeexperience #tools #cxtools
Creating a happy workplace is tough. Learn how Tom Goodmanson has been helping Calabrio’s employees make their jobs meaningful.
#employeeappreciation #employeeengagement #founder #cx #founders
In the latest episode of CXCP, Tom Randle explains informed customers & employees = industry leading businesses.
Watch the full episode here:
youtube.com/watch?v=AOsL8sTl…
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. He talks about building customer success is its own form of magics.
#cx #customersuccess #founder #entrepreneur
In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders explains about translating key traits of Navy Seals into your leadership
Watch the full episode here:
youtu.be/kQx4ayJmp-g
How have you been ensuring that there's enough natural employee collisions in this hybrid work setting?
#employeeexperience #founder
Is there a way to make communication more personal?
Hear what Ethan Beute, Chief Evangelist at @BombBomb has to say.
Visit this link to watch the whole podcast.
youtu.be/ePULo6rz8j8