@touchcommerce

TouchCommerce, now part of Nuance Communications, Inc., is the innovator in custom online engagement solutions for market-leading brands.

 Los Angeles - Paris - London
touchcommerce.com
Joined October 2010
  • Tweets1.7K
  • Following334
  • Followers419
99Media
TouchCommerce retweeted
NuanceEnt@NuanceEnt24 Jan 2017
Treating patients only when they're sick isn't enough. Automated outreach hits 4 care stages bit.ly/1FESZbp
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TouchCommerce retweeted
NuanceEnt@NuanceEnt17 Jan 2017
We found that 37% of people would stop doing biz w/ a company after one bad #IVR experience. bit.ly/1wO1hJf
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TouchCommerce retweeted
EMARKETER@eMarketer9 Jan 2017
"Omnichannel" continues to be the watchword for the #retail industry: bit.ly/2ivTijc ft. @amazon, @Walmart
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#CX silos are kryptonite, weakening your super-friendly staff, touch-points and designs. How to Solve #CustExp Silos customerthink.com/how-to-sol…
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TouchCommerce retweeted
NuanceEnt@NuanceEnt21 Dec 2016
Forget menus + commands. Let customers express themselves in their own words. bit.ly/1Rb6ure #callcenter #CX
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TouchCommerce retweeted
NuanceEnt@NuanceEnt9 Dec 2016
Having to repeat yourself gets real old, real fast. Use predictive strategies to improve #CX + boost loyalty. bit.ly/1NnwNKK
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TouchCommerce retweeted
NuanceEnt@NuanceEnt12 Dec 2016
Consumers are tired of #selfservice options that don’t provide answers -#Virtualassistants can help: bit.ly/1OM1m8d
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TouchCommerce retweeted
Bruce Temkin@btemkin5 Dec 2016
#CustomerExperience aspirations don't match current #CX realities. It's time to get serious about #CustExp! CXRatings.com
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TouchCommerce retweeted
Shep Hyken
@Hyken3 Nov 2016
Earn the customer’s trust by creating a consistent & predictable above average experience – all of the time.
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TouchCommerce retweeted
NuanceEnt@NuanceEnt1 Nov 2016
#Custserv is empowering customers w/ #selfservice. Read on for real-world examples: bit.ly/218ZZs5
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TouchCommerce retweeted
WideNet@widenet25 Oct 2016
#TuesdayTip from @gskaff_nc of @touchcommerce (quote courtesy of @AMA_Marketing magazine). #marketing #consumers – at Gadsden, AL
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TouchCommerce retweeted
NuanceEnt@NuanceEnt19 Oct 2016
Virtual assistants are not all created equal: #AI powered intelligence is a must. #brokenweb #webinar
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TouchCommerce retweeted
Vala Afshar
@ValaAfshar5 Oct 2016
Power has shifted to the customer. Businesses must adopt a customer-obsessed operating model to survive. —@forrester #DF16
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Rdv à San Franciso & Palo Alto, les 12 et 13 septembre avec @blouvat CEO de TouchCommerce buff.ly/2buKSuy
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TouchCommerce retweeted
360verified@360verified28 Jun 2016
Why #Brands Should Let the #Consumer Drive with Self-service #Tools bit.ly/24kAN1J
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TouchCommerce retweeted
Kate Leggett@kateleggett10 May 2016
Whats the contact center of the future? Cust centric, smart, effective ecosystem of tech, services+trust relationships @touchcommerce #CX
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TouchCommerce Rolls Out SMS Messaging ift.tt/1S83NY7
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RT @touchcommerce This is how @TouchCommerce gave @ATT a complete digital transformation. ow.ly/XVAlj #CASESTUDY #CX
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TouchCommerce retweeted
CMSWire.com
@cmswire29 Feb 2016
“We’ve looked at user behavior, and found there’s usually about five core apps that people stick to” bit.ly/1LQQzZk
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TouchCommerce retweeted
1to1Media@1to1Media23 Feb 2016
59% of US adults with #Mobile are using their smartphone in-store qoo.ly/7yegj #Omnichannel @Forrester
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