#HumanExperience Visionary/Speaker/Researcher & Head of @Qualtrics #XM Institute. Co-Founder of https://xitter.cf/t.co/zhNG6W4Zrt. Views = my own.
Massachusetts, USA
Joined February 2009
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Went to @justintimebway last night. It was just awesome. Bravo to @JeremyMJordan who was outstanding, as was the entire cast and crew!
Okay, @delta, I get why you need more fuel to fly around a storm in NY. But why can’t you go around with snacks when we’re stuck on the ground for 2 hours waiting to be refueled?
#BetterServicePlease
Yes, #AI can help with #CustomerService. But they need to be held accountable.
Last week, @Delta’s AI agent lied to me about being human. So in this week’s edition of Humanity At Scale, I discuss what companies can learn from this experience.
open.substack.com/pub/humani…
🔴 I can’t stop thinking about the murders in Minnesota.
Yes, they were horrifying. But what’s haunted me isn’t just the violence—it’s what it reveals about the world we’re shaping.
What kind of society are we creating if every disagreement becomes a declaration of war?
Check out my podcast episode: "Beyond Right and Wrong: Rethinking Moral Disagreements with Kurt Gray."
🎧 podcasts.apple.com/us/podcas…
Read my full LinkedIn Post: linkedin.com/feed/update/urn…
#HumanityAtScale #Leadership #Empathy #Civility #Trust #KurtGray #Outraged #Disagreement #Polarization
🎭 We saw @othellobway last night—and it was excellent!
@iamKENNYLEON’s direction places the play in a modern setting while preserving Shakespeare’s original text. I didn’t catch every word—but it didn’t matter. The emotion, pacing, and performances kept me fully engaged.
(2) Culture is what you tolerate.
Iago thrives because no one calls him out. Toxicity doesn’t need permission—just silence.
(3) People need to feel seen.
Iago’s manipulation is driven by resentment. When people feel invisible, they’ll find other ways to matter.
Doesn’t it feel like #trust is disappearing?!?
This week's edition of Humanity At Scale, focuses on trust—not as a buzzword, but as a system of beliefs and behaviors that can either be built by design or eroded by default.
open.substack.com/pub/humani…
In the latest Humanity At Scale #newsletter, I examine "The Anatomy of Trust."
#Trust drives commitment, engagement, and advocacy, especially in times of change, and is built or broken by two questions: Can I rely on you? and Do you care about me?
👉open.substack.com/pub/humani…
🔥 Six Bold Thinkers. Five Big Shifts. One Human-Centric Future
This week's edition of the Humanity At Scale newsletter features 6 executives and thought #leaders who will get you to rethink your #leadership.
Read it👉 open.substack.com/pub/humani…
💡 Smart leaders aren’t know-it-alls—they’re learn-it-alls.
Check out the latest episode of Humanity At Scale: Redefining Leadership Podcast featuring @LizWiseman.
🎧 Apple Podcast: bit.ly/43E2Oum
🎧 Spotify: bit.ly/3RwjqN5
Great #leaders tell less and ask more!
Check out the latest episode of Humanity At Scale: Redefining Leadership Podcast, with my guest, @LizWiseman.
🎧 Apple Podcast: bit.ly/43E2Oum
🎧 Spotify: bit.ly/3RwjqN5
#leadership #multipliers