Tod Famous retweeted
Today, we’re replacing the fragmented CX stack.
Meet Crescendo Customer Experience Platform (CXP): one AI-native platform built to run and continuously improve your entire customer operation.
crescendo.ai/news/crescendo-…
Tod Famous retweeted
Unpopular Opinion: We aren't building the future 10x faster with AI. We are just generating legacy code 10x faster.
Everyone is currently bragging about developer velocity. "I built this entire backend in a weekend!" "AI wrote 80% of my codebase!"
But here is the reality check we are ignoring: Code is a liability, not an asset.
If an AI tool spits out 1,000 lines of functional boilerplate in five seconds, that is still 1,000 lines that a human being has to read, review, secure, and maintain when the dependencies inevitably break next year.
We are treating code generation like a pure productivity win, but we are optimizing for the wrong metric. The bottleneck in software engineering was never how fast we could type. The bottleneck has always been comprehension, architecture, and maintenance.
If we don't shift our focus from "generation speed" to "architectural sanity," the tech debt of the next five years is going to be an absolute, unmaintainable nightmare.
Tod Famous retweeted
#EnterpriseConnect announces 2026 Best of EC Award winners! 🏆
Congrats to Best of Overall winner @crescendoCX
100%. Great summary on why we created @crescendoCX in 2024.
Tod Famous retweeted
"Service as Software" is Silicon Valley's hottest buzzword right now.
Everyone's talking about SaaS becoming service providers, but no one's explaining HOW. The answer? After 6 months of research and 100s of startup conversations, we have the answer: Systems of Agents.
We're looking at a $4.6T opportunity.
Tod Famous retweeted
Bank teller employment continuing to grow during the rise of ATMs is a perfect example of how automation lowers the cost of delivering a particular task, letting you serve more customers, and thus growing the category. We are going to see this over and over again with AI.
Tod Famous retweeted
What has happened in the last decade?
This bar chart shows how much companies worldwide spend on IT.
In 2014, IT spend was $3.3T.
In 2024, IT spend grew to $5t.
This spend consists of software, services, and hardware.
Software or SaaS spend, which is in purple, has 3x from $300b to over a $1T.
This growth occurred because in the last decade, software cannibalized the hardware part of IT spend.
This was primarily driven by the shift from on premise to cloud.
In the next decade, we believe software will cannibalize services spend.
@joannezchen
Tod Famous retweeted
I just started a new exciting company generalcatalyst.com/perspect…
Tod Famous retweeted
Check out my latest blog on how we reduced Time-to-Revenue to minutes linkedin.com/posts/slavazhak…
Tod Famous retweeted
Check out my latest blog about Responsible AI enegel.ai/blog/enegelai-is-c…
Tod Famous retweeted
A clear playbook for enterprise AI startups is to replicate and automate the processes that large companies normally try to outsource, but small companies can’t afford. If this works, the benefit will be millions of businesses having access to services never before possible.
Tod Famous retweeted
Really impressed by @Genesys MultiCloud IWD. Simple concept, yet still highly innovative and leverages core skills (providers' and customers') (Intelligent Workload Distribution) bit.ly/39JYbVu
Tod Famous retweeted
Our customers have spoken 🗣 #GenesysCloudCX and #GenesysMulticloudCX have been named Top Rated on @trustradius – again!
Find out what they're saying about our #CX solutions 👇
Tod Famous retweeted
Genesys expands its strategic partnership with @googlecloud to help organizations connect customer support and experiences in a more distributed, digital world.
Learn how a private edition of #GenesysMulticloudCX on Google Cloud will help companies embrace consumer expectations.
Tod Famous retweeted
[NEWS] Genesys announces agreements to acquire @PointillistView and @exceedai to reinvent the #customerexperience as it executes on the promise of Experience as a Service.
Learn more ➡️ gsys.cx/3DdXiOn
#CX #AI
Tod Famous retweeted
[NEW] #GenesysCloudCX and #GenesysMulticloudCX each drove over 100% year-over-year growth in new #cloud and subscription bookings vs. the first half of fiscal year 2021.
Learn what's behind our momentum after just two years under the leadership of CEO @Tony_Bates71. #CX





















