Crescendo Co-founder and CPO. Bringer of the SaaSpocalypse. Your software subscription had a good run. (Forgive the em dash—I used AI to fix my grammar.)

Ayer, MA
Joined July 2007
I think this is the most important whitepaper I’ve ever written. The CX advantage @Crescendo is betting on is learning, not just automation. crescendo.ai/resources/white… #CX
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Grokbot advised me on iPhone storage and case color. Shopping advice outside Apple’s control. Then: “If 2FA pops up I’ll hand you the screen again.” How many consumers would understand that? 🤔 #AgenticCommerce
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Early impression of Codex #Astra vs Sol: I need an extra “implement this” message. Feels more ChatGPT-like. As a heavy Codex user, I notice the friction. But I’m not sure it’s bad. Sometimes I’m brainstorming, not asking for an app. 🤔
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Going to be a long weekend. I had to run the extension cord. 🔌 #astra
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Labor Day weekend now toast. #Astra
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The SaaSpacalypse is coming. #Xperience26
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Tod Famous retweeted
Today, we’re replacing the fragmented CX stack. Meet Crescendo Customer Experience Platform (CXP): one AI-native platform built to run and continuously improve your entire customer operation. crescendo.ai/news/crescendo-…
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Unpopular Opinion: We aren't building the future 10x faster with AI. We are just generating legacy code 10x faster. Everyone is currently bragging about developer velocity. "I built this entire backend in a weekend!" "AI wrote 80% of my codebase!" But here is the reality check we are ignoring: Code is a liability, not an asset. If an AI tool spits out 1,000 lines of functional boilerplate in five seconds, that is still 1,000 lines that a human being has to read, review, secure, and maintain when the dependencies inevitably break next year. We are treating code generation like a pure productivity win, but we are optimizing for the wrong metric. The bottleneck in software engineering was never how fast we could type. The bottleneck has always been comprehension, architecture, and maintenance. If we don't shift our focus from "generation speed" to "architectural sanity," the tech debt of the next five years is going to be an absolute, unmaintainable nightmare.
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#EnterpriseConnect announces 2026 Best of EC Award winners! 🏆 Congrats to Best of Overall winner @crescendoCX
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Tod Famous retweeted
100%. Great summary on why we created @crescendoCX in 2024.
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I'm sure you've seen the article by @mattshumer at this point. Read it. If you want to see where AI economic impact hits first, watch contact centers. We have seen a massive increase in deployment velocity and enterprise commitment over the past few months.
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I had a conversation with AI while driving into work and Codex coded a billing dashboard prototype while I was in meetings with customers.
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Tod Famous retweeted
"Service as Software" is Silicon Valley's hottest buzzword right now. Everyone's talking about SaaS becoming service providers, but no one's explaining HOW. The answer? After 6 months of research and 100s of startup conversations, we have the answer: Systems of Agents. We're looking at a $4.6T opportunity.
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Enterprise Readiness for the Crescendo Technology Platform. #GenAI #CX #CCTR crescendo.ai/2024/09/19/ente…
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As brat summer comes to an end, it's time for a very mindful, very demure bot. #GenAI #CX #CCTR crescendo.ai/2024/09/03/as-b…
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Tod Famous retweeted
Bank teller employment continuing to grow during the rise of ATMs is a perfect example of how automation lowers the cost of delivering a particular task, letting you serve more customers, and thus growing the category. We are going to see this over and over again with AI.
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