Combines intelligent automation with human expertise to power high-performance customer experiences—across every channel.
Palo Alto, CA
Joined March 2016
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We had a structural problem.
Every time a customer reported call quality issues or billing discrepancies, we pulled engineers off product work.
They'd dig through CDRs, run network diagnostics, validate configurations—work that's absolutely necessary but shouldn't require senior resources.
So we built a multi-agent system on @origon that does the actual work:
→ Correlates failed calls across system logs
→ Executes billing reconciliation across payment processors
→ Runs diagnostic queries across distributed systems
→ Validates SIP configurations
Not triage. Resolution.
One week to deploy. 70-80 support interactions resolved daily. Zero human intervention.
We gave agents the same system-level access our engineers use. No surface-level chatbot responses. They execute L2/L3 diagnostics—the complex stuff.
When escalation is needed, engineers get actionable context, not ambiguous tickets.
The barrier to enterprise AI automation has collapsed. Development cycles, integration complexity, security review—we cleared all of it in under a week.
The question isn't whether this is possible. It's whether you're still planning while competitors are deploying.
What's the support bottleneck costing your team?
samespace retweeted
70-80 support tickets resolved daily. Zero human intervention. One week to production.
Typical AI support escalates everything—it lacks system access.
Samespace gave AI agents actual system access: customer databases, call logs, network diagnostics, billing APIs.
Not triage. Resolution.
L2/L3 support that previously required senior engineers.
Full story ⬇️
samespace retweeted
Everyone’s asking “Will AI take my job?”
Wrong question.
The real question: Do you know how to use AI to 10x your output?
Tools don’t take jobs. People who use them do.
“I’m calling to cancel my appointment… I have a question about my bill… Do you take my insurance?”
If you're in healthcare, you probably hear these dozens of times a day.
Now, imagine these calls being automatically answered, rescheduled, and documented … transferred to the right department the first time … or assured a visit is in network. All without tying up a team member.
With Wave, we've been able to help busy practices by handling high call volumes, automating routine tasks, and giving patients a smooth experience.
It’s not about replacing staff, it’s about helping take some of that workload off their plate. Freeing them up to focus on what really matters.
Curious if this could help your team? Let’s chat.
Deploy AI agents in hours, not weeks.
▶️ See the 2min demo below
#CustomerExperience #AI #Automation
Samespace Smart Auto Dialer boosted Simplilearn’s productivity by 30%. Read the case study below. samespace.com/customers/simp…
Enjoy increased efficiency, better data management, and higher customer satisfaction. Choose Samespace for seamless integration with any CRM tool.
#CustomerService #ContactCenter #CRM #Samespace #Efficiency #CustomerSatisfaction #DataManagement samespace.com/blog/integrati…
Urban Company(previously known as Urban Clap) leveled up customer experience and drove a 50% increase in efficiency after using Samespace.
Deep dive how they were able to achieve this by reading here. samespace.com/customers/urba…
“The way Samespace marries to CRMs is beautiful.” - Avis. Samespace gathers multiple data points and systems into one place. samespace.com/customers/avis…
“As an organization, we have scaled a lot in the last 3 years and Samespace has had no issues adjusting to it.” - Simplilearn
See what else Simplilearn said. samespace.com/customers/simp…
Say goodbye to high costs of traditional on-premise contact centers. Learn how moving to cloud-based solution can save your business money & improve customer service. Experience the difference it can make for your business. #cloudcontactcenter #costsaving samespace.com/blog/cost-savi…
Samespace Studio allowed Endurance to achieve 65% faster ASA.
Read Here. samespace.com/customers/endu…
Discover how Business Intelligence in Samespace allows teams to make conscious decisions and quickly identify root causes of customer problems. Find out how Samespace can benefit your business by contacting us. samespace.com/blog/business-…
Happy New Year from Samespace! May this year bring you joy, success, and meaningful connections with others. We wish you all the best in reaching your goals and making the most of each day. Cheers to a bright and prosperous 2023!
Did you know that 69% of consumers prefer to use chatbots for the speed at which they can help communicate with a brand.
With Samespace Studio you can build dynamic chatbots on a fly.
Learn More— samespace.com/platform/studi…
#Chatbot #Speed #CustomerExperience #CX
Did you know that 68% of customers believe that Conversational AI bots provide quick solutions?
Deliver a humanising and context-aware service by leveraging Samespace Virtual Agents.
Learn More — samespace.com/platform/conve…
#VirtualAgents #CX #ConversationalAI #CustomerExperience