@motherofcode

Queen of #CustomerSupport Quality over at @QualityInCS. Formerly with @WooCommerce

 Netherlands
qualityinsupport.com
Joined September 2013
  • Tweets11K
  • Following637
  • Followers1.4K
1.1KMedia
Ines 🇺🇦 retweeted
Loris.ai@loris_ai20 Oct 2022
When it comes to #customerexperience, what does quality really mean? Do high scorecards translate to high quality? And how do things like satisfaction and sentiment feed into quality measurement? Join us as we sit down with @motherofcode to discuss.

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Ines 🇺🇦 retweeted
Kelly Vaughn
@kvlly4 Oct 2022
Please stop measuring the effectiveness of your engineering team by the number of Jira issues they close, thank you ❤️
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Ines 🇺🇦 retweeted
Ben Meredith
@benUNC16 Aug 2022
Free Support on the WordPress forums is one of the best things you can put your most skilled communicators on. It's a front porch welcoming users to see what it's like to be a customer. Don't sleep on free support. It pays well.
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I spent some time adding all the great support templates from @motherofcode in Helpscout - Simple to customize and highly recommended: qualityinsupport.com/product…
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Ines 🇺🇦 retweeted
Cassidy
@cassidoo9 Jul 2022
your domain name is a 10 but you actually have to build the project
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My time at @CamberCreative has come to a close. They're good people, it's a great place to work, but it's time for me to find something new. Open to conversations. #WordPress
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Are you a #WordPress plugin dev and are you tired of providing support? Let us do it for you. More time for you to do the thing you love (coding) and less time getting frustrated at customers. Get in touch: buff.ly/3ntkqm8
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Ines 🇺🇦 retweeted
Val Vesa
@ValSocial30 Jun 2022
As I have recently been informed I was selected as a speaker for #WCNL and that comes with a free ticket, I am gladly donating the ticket I already paid for to anyone who wishes to go but cannot pay for a ticket. Please, RT and DM me if interested. cc @WordCampNL
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Do you provide support for your #WordPress plugin? Then you'll want to get your hands on these pre-written replies: buff.ly/3QYplcp Written by a WordPress veteran, specifically to make your support job easier.
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Ines 🇺🇦 retweeted
DonateWC@donate_wc15 May 2022
Know of anyone who could use a free ticket to #WCEU? DM for more info and retweet for reach!
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Do I know any hosting companies that might want to sponsor the Team USA junior women's handball team at the World Championships?? 🏆
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Ines 🇺🇦 retweeted
Matt Report@mattreport9 May 2022
New episode! Get better at WordPress product support w/ @motherofcode mattreport.com/get-better-at… ✨ Starting a support agency ✨ Supporting your free plugin ✨ Donating for WordCamp attendees Thanks to sponsor @freemius for supporting the show!

Get better at customer support for WordPress products

Today's guest, Ines van Dijk, is helping WordPress product owners get better at customer support. With over a decade of experience in the WordPress

mattreport.com
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Do any of my followers use my WooCommerce mix and match products plugin? Would you be interested in testing 2.0 before it comes out? It would be a huge help.
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Ines 🇺🇦 retweeted
DonateWC@donate_wc30 Apr 2022
Daily reminder that we can help you afford traveling to #WordCamp if money is a bit tight right now. Apply for a sponsorship for yourself or someone you admire here: donatewc.org/sponsorship-app…
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Ines 🇺🇦 retweeted
Women In WP@WomenInWP28 Apr 2022
We had such a great talk with @motherofcode today! Her episode posts on Monday, May 2. She runs an incredible nonprofit that helps people travel to WordCamps who otherwise couldn't afford it. Please consider a donation now. donatewc.org
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Ines from @QualityinCS wrote a blog post for the @klausapp. Empathy training for your #CustomerService team 😊 happy reading! klausapp.com/blog/how-to-tra…
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Have you created a #WordPress plugin/theme, and do you now have users coming in with questions? With these pre-defined replies, you can reply to your users quickly and efficiently. Created by a #CustomerSupport expert, crafted for WordPress developers: buff.ly/3KaGkDF
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One of the most-asked question we've heard #WordPress developers ask: I already provide this product for free, why should I also provide support? Answers to this and others can be found in the upcoming book "Customer Support for WordPress Developers": buff.ly/3Mqe6q7
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Ines 🇺🇦 retweeted
DonateWC@donate_wc22 Apr 2022
Whew, it's been a while! The foundation was dormant due to COVID, but as in-person meetups are starting up again, it's time to put that donation fund to good use. Here we go: applications for @WCEurope sponsorships can be sent in via donatewc.org/sponsorship-app…
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Are you a #WordPress developer and is your support queue getting a bit overwhelming? We're happy to chat with your customers so you can get back to coding. More info: buff.ly/3rnkeqP Book a call straight away: buff.ly/3rs1XbZ
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