Queen of #CustomerSupport Quality over at @QualityInCS. Formerly with @WooCommerce
Netherlands
Joined September 2013
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WordPress Customer Support Predefs: Make WordPress plugin and theme customer support easier! Now live on Product Hunt: producthunt.com/posts/wordpr… via @producthunt
Lieve mensen in omgeving #Utrecht, de broer van mijn beste vriendin wordt vermist. Het is extreem belangrijk dat hij zsm gevonden wordt. Help alsjeblieft mee met zoeken en deel deze tweet 🙏 thanks! burgernet.nl/burgernet/34051… #vermist #utrecht030
Ines 🇺🇦 retweeted
When it comes to #customerexperience, what does quality really mean? Do high scorecards translate to high quality? And how do things like satisfaction and sentiment feed into quality measurement?
Join us as we sit down with @motherofcode to discuss.
Ines 🇺🇦 retweeted
Please stop measuring the effectiveness of your engineering team by the number of Jira issues they close, thank you ❤️
I've decided to split the WP outsourcing services I offer from the consultancy at @QualityInCS. Made more sense to me, and hopefully to you!
Hey #WordPress developer! Need a bit of help getting your support queue under control? We're here to help: buff.ly/3DVHkMv
Ines 🇺🇦 retweeted
Free Support on the WordPress forums is one of the best things you can put your most skilled communicators on. It's a front porch welcoming users to see what it's like to be a customer.
Don't sleep on free support. It pays well.
The Netherlands showing, once again, that tolerance and acceptance IS possible. Soldiers on a Pride boat, in full uniform, and their salute met with applause and cheers. 🏳️🌈 vm.tiktok.com/ZMNsFkM2v/?k=1
Even though the cockroaches in NYC are huge, it is sweltering (lost half my body weight in sweat I think), and the noise just does. not. stop, I am in love with this place 🥰
Hey @wpxpoofficial folks, I never signed up to your newsletter (only submitted a support ticket) and I've been trying to get unsubscribed for ages now. Can you please remove me?
Hey friends! If you own and develop a #WordPress plugin, can you please fill in this (super short, promise!) questionnaire? No catch, I'm just doing a bit of research.
forms.gle/1qQXjCLQkbPZh6kX8
Ines 🇺🇦 retweeted
I spent some time adding all the great support templates from @motherofcode in Helpscout - Simple to customize and highly recommended: qualityinsupport.com/product…
Trump can keep his filthy paws off of my country, regardless of what’s going on. Regardless of where you stand on the #boereninopstand debacle, he has no place in it. Do not get pulled into this narrative, I beg you.
Hey so honest question: can you not start a private health insurance company in the States, and change the system? I’m aware that it’s so much easier said than done, not to mention financially virtually impossible, but there’s a possibility… no?
It’s really not all about doing reviews.
A QA process does more than review conversations. It allows you to translate business goals to actionable steps for your team to take. #talkaboutquality #cs #custserv
Are you a QA specialist in #CS? Interested in sharing and learning more about QA processes?
Come join my new Twitter Community! xitter.cf/i/communities/15497030…