Powering some of the biggest brands and most innovative companies as they launch design-driven feedback programs
USA, Spain
Joined August 2011
- Tweets937
- Following454
- Followers692
- Likes7.6K
Customerville retweeted
Mistake #: force the customer into a process instead of building a process around the customer needs xitter.cf/RicardoSGulko/status/8…
Hey CMOs, This Is Not An Alternative Fact: Improving Customer Experience Can Increase Revenue –... fb.me/56yO8sPIn
Customerville retweeted
Only a few days left to nominate a company for a #CX Innovation Award! bit.ly/CXInnov Know anyone @LesleyBoucher @korenCx ? #CX17
Customerville retweeted
On Street Fight: 5 Ways Hyperlocal Technology Can Save Malls from Extinction streetfightmag.com/2014/05/2…
Customerville retweeted
Igual que nos enfocamos en conseguir empresas "customer centric" ¿deberíamos pensar también en conseguir países "ciudadano centric"?
Customerville retweeted
A7: Admit mistakes. Everyone makes them. I had a customer just today saying "thx 4 being honest, better than BSing" #custserv
Customerville retweeted
¿Marcas o empresas sociales?, las respuestas está en el CRM puromarketing.com/s/11519
Customerville retweeted
Your customer survey is too long! Asking the Right Customer Experience Questions - tinyurl.com/7b6auvy #cem #voc #cxo
Customerville retweeted
No matter how hard you try or how much you spend, your brand can't be any better than what your customers experience. goo.gl/Op448
Customerville retweeted
Internal Customer Service Drives External Customer Satisfaction ow.ly/7F1FR #custserv
Customerville retweeted
58% of customers who tweet about a bad customer experience NEVER receive a reply from the company! bit.ly/qIRFYS via @bcarroll7
Customerville retweeted
Customer loyalty needs business commitment and process to measure, listen, analyze and act #L360webinars
Customerville retweeted
reading How Marriott made me a rabid Promoter for the price of a bottle of water davemitz.com/2010/05/11/how-…
Customerville retweeted
El 40% de los consumidores cree que desde el inicio de la crisis sabe comprar mejor. El comprador es ahora más exigente puromarketing.com/s/11019
Customerville retweeted
El impacto del 'boca a boca' y las conversaciones online sobre el comportamiento de los consumidores puromarketing.com/s/11022
Customerville retweeted
What good customer service should be like. A great example of driving the experience! Customer Service is a team sport. dld.bz/asjNU
Customerville retweeted
NC "Las empresas gastan el 90% de sus presupuestos en dirigirse al cliente en lugar de escuc... puromarketing.com/s/10965
Customerville retweeted
¿Estamos asistiendo a un cambio radical en el marketing? puromarketing.com/s/10969
