"Are VoC Platform DIY Options Really Cheaper and Thus Better? (Hint: No.)" linkedin.com/pulse/voc-platf… by @marc_c_mandel on @LinkedIn

So nice to run an old friend, @samanthastone at the #highfiveconf here in Raleigh this morning!

Don't let anyone tell you that any software onto itself truly creates outcomes. Nonsense. It's up to us as employees to do that! #CEM #CXP

So, who's down to come to Valencia Spain with @customerville for the annual Falles celebration in March? #CEM #CXP

It's been said that the #1 job of companies is to satisfy customers. That's crap. Mere satisfaction isn't enough any longer! Delight! #CEM

Often, "big data" is much less important than "right data". Consider this the next time you get a sales call. Ask about it! #CEM #CXP

Customers can see thru insincerity every time. Great customer experiences come from the heart. #CXP #CEM

Just a thought: Sometimes great customer experience is garnered with little more than a sincere smile! Ya know? #CEM #CXP

What can Kevin Spacey teach us about CX survey design? #CEM #CXM customerville.com/en/downloa…

One bad customer experience is enough to drive 71% of customers to shop around. Why risk? Learn how the best do it. customerville.com

Design-Driven VoC is more than just a photo on your survey. Learn how behavioral science plays a role! customerville.com #CEM #CXP

There are no throwaway customer experiences! customerville.com #CEM #CXP

People will remember the high point of the customer experience and the last one. Why is your transactional survey so terrible? #CEM #CXP

Have you considered that the VoC survey is another touchpoint on the journey & part of the desired experience? customerville.com #CEM

Have you heard about what we as CX pros can learn from Asperger's research? Check out customerville.com for the answer! #CEM #CXP

Your brand is no longer what you say it is. Your brand is now what your CUSTOMERS say it is. Face it. You've lost control. Manage it. #CEM

The lost art of simply saying Please and Thank you allows you to control the customer experience! Practice it! #CXP #CEM @customerville

Love the top-of-the-pyramid slot! xitter.cf/CXPA_Assoc/status/8325…