Working with retail to deliver exceptional customer service. Create greater value for customers, have more fun, AND grow your business!
California
Joined May 2011
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Many businesses are still stuck in the mode of tweaking with utterly defective customer service processes. dld.bz/b2yhE
Marketing and customer service are key to growth in a downturn. Make customer service part of your brand..http://dld.bz/b2ygg
A new category of heel: The customer service saboteur. Know these types and plan to handle them....http://dld.bz/b2yev
Survey says: Apple customer service a secret weapon. Not really a secret but it seems so to my local restaurant.....http://dld.bz/b2ycz
We had a great team at work in the hotel. A fine opening for a great customer service story.....http://dld.bz/b2ybA
Go the extra mile for clients: the ripple effects of terrific customer service extend beyond mere satisfaction. dld.bz/b2xYd
Customer Service: The Best Defense in a Data Breach. A good offense to have a plan in place......http://dld.bz/b2xX4
Delayed Air Canada passengers get a free, on-board concert. Memorable service for the right reasons. dld.bz/b2xVD
10 Social Media Customer Service Tips For Brands. Some great practical info here....http://dld.bz/b2j6f
74% customers would be prepared to pay more for a product if it came with better service. Your ROI........http://dld.bz/b2j5M
You may think customer service at your business center is excellent—but your tenants may have a different perspective. dld.bz/b2j5m
Good customer service: Business owner offers kidney to client! WOW! Most times I just want a "hello". dld.bz/b2j3q
At your service: how businesses are taking care of their customers online. Applies to face to face too! dld.bz/b2j2H
Customer service is still practiced at good businesses. Making it better each time is a sure sign of success! dld.bz/b2j2y
Customers often complained about the language skills of the companies' customer service representatives....http://dld.bz/bz7bC
The Tide Has Turned: Nuance RESEARCH FINDS Most Consumers Would Rather Self-Serve Over Speaking with A Live Agent. dld.bz/bz7bb
Holding to its high standards of exceptional customer service before, during and after the work is completed. YES! dld.bz/bz6Wn
Social media offers sweet revenge for bad service. Plus: Tips on how to get a company's attention. dld.bz/bz6UC
Improving Customer Service at the Federal Government. New Legislation Is Timely and Targeted....It's a start. dld.bz/bzxY6